Customer Support Manager

1 semana atrás

Coimbra, Portugal HAYS Tempo inteiro

**Your new company**

Our client is the world’s most advanced platform for monitoring, optimizing and controlling one of the society’s most precious assets: the Neighborhood Grid (Low Voltage Electric Grid). We are looking for a Customer Support and Success Manager keen to engage and develop existing Client relationships and have a leading role in creating and developing this critical area for the company success.

**Your new role**
- Report to the CEO and collaborate with colleagues across software and data science, hardware, and firmware engineering teams, along with the sales and account management team;
- Manage our Level 1 and Level 2 Customer Success teams, ensuring swift resolution of customer issues, escalating when necessary and maintaining our high standard of customer service;
- Collaborate with the product team to align on product improvements and new features based on customer feedback;
- Create and maintain customer success metrics and benchmarks;
- Help design and implement Strategic Channels incentives and respective contracts, supporting our partners’ activities;
- Understand and participate in complex Client Tender and technical and economic proposals from announcement to close, ensuring a successful outcome;
- Design the respective processes and engage the Customer Success Team.

**What you'll need to succeed**
- 5+ years of experience in Customer Success, Sales and/ or Operations;
- Fluent in English, written and spoken;
- At ease in a high technology, high growth, start-up, environment;
- Experience overseeing Customer Support teams;
- Fluent in Spanish, German, or French (preferred).

**What you'll get in return**
- Flexible working hours and possibility to work remotely most of the time.
- Get the chance to work in a startup that is growing quickly to become a leader in it market.
- Get a share of the company's stock options. The company will be yours as well
- Competitive benefits package, including family medical insurance and extra holidays.
- Be part of a company that strives to adopt state-of-the-art standards and methodologies.
- Be part of a fantastic multidisciplinary team of friendly people that you can count on.

**What you need to do now**

If this is not quite what you are looking for, please contact us to discuss other career opportunities, always in the strictest confidence.

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