WMS Support Technician

Há 4 dias

Matosinhos e Leça da Palmeira, Portugal Generix Group Tempo inteiro

Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert.
Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life In a supportive environment, you can freely share and improve and skills and expertise.
Generix Group is growing along with its talents, so let’s build our future together
Ready to join us the challenge of digital transformation of prestigious clients?

Ensure the resolution of incidents, for the solutions installed at the customers' premises, within the deadlines and the defined contractual framework.

MAIN RESPONSABILITIES 
- Creation and processing of customer requests;
- Analysis, diagnosis and resolution of customer incidents;
- Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions);
- Carry out the necessary actions for the first analysis of the incidents, to solve the level 1 incidents in the respect of the SLAs. Offer workarounds and make patches available to customers;
- Manage the relationship with the customers, carry out the necessary and adequate communication with them for the declared incidents and requests until their resolution;
- Escalate incidents and requests requiring the intervention of another department to higher levels;
- Transmit out-of-order requests to appropriate services;
- Follow escalation instructions and inform management of any critical incidents;

**EXPERIENCE REQUIREMENTS**:

- Computer training or first experience in IT / support;
- Prerequisites: analytical capabilities. (ex: analyze the causes of an incident);
- Supply Chain business knowledge;
- Ideally WMS product knowledge;
- Knowledge of SQL;
- Ideally first experience in the customer relationship (ex: commerce, tourism, etc.);
- Prerequisites: writing skills and synthesis skills;
- Ability to work in a team and to be autonomous;
- Fluency in French (speaking and writing) is required.

**OFFER**:

- Attractive wages and benefits;
- Excellent work conditions and environment (Centro Empresarial Lionesa).

**Tipo de oferta**: Período Integral

**Benefícios**:

- Cartão/Ticket refeição
- Seguro saúde
Horário de trabalho:

- Turno de 8 horas
Remuneração suplementar:

- Subsídio de Natal
Idioma:

- Francês Avançado (obrigatório)

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