Cns Ba Care Technical Advocate

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

**What you will learn and contribute to**

Are you passionate about solving problems?
As part of our team, you will:

- Represents the Technical Support Service in front of customer, managing difficult situations and conflict resolutions. (Note : CTCA is a dedicated role, EG only for customer(s) that is assigned to)
- Represents customer (interests) within Nokia for Technical Support Service activities.
- Provides customer-facing communication regarding operational, technical and quality issues. Makes timely recommendations to customer.
- Provides analysis of product release notes and alerts to the customer.
- Provides technical guidance for upgrades / retrofits, if within the scope of SWS.
- Supports Emergency Management (EM) team in technical aspects of outage management.
- Maintains information about customer network in relevant databases.
- Supports Care Program Management (CaPM) from a technical standpoint.
- Is responsible along with / Coordinates with Care Program Management (CaPM) for customer satisfaction.
- Keeps aware of network health from SWS perspective.
- Keeps technically abreast with NPI and rollout activities of the customer.
- Keeps aware of tendering negotiations (SWS scope) for the customer. Can make suggestions or raise concerns.
- Shares sales opportunities with Care Program Management (CaPM) or Sales.
- Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues contributing to improve products or services.
- Has business knowledge and uses understanding of how relevant areas integrate to achieve objectives.
- Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective.
- Shares initial ideas for professional direction of own organizational unit.
- Acts as a professional advisor and mentor for work team / taskforces.

**Your skills and experience**

You have:

- Ability to communicate with functional leadership regarding team & technical matters
- Cross-cultural knowledge and global mindset
- Initiative & adaptability to changing business environments
- May at times be required to negotiate regarding operational issues.
- Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organizational practices and precedents.
- Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree.

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

**#LY-Hybrid