Customer Service Agent
1 semana atrás
**Customer Service Agent - French Speaker**
HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).
As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe.
**Responsibilities**
- Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems
- Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties) and Quality Engineering teams
- Coordinate regular calls with the client for refills and upgrades to product accessories
- Process both client-generated and internally generated service request tickets within specified delivery times
- Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database
- Flexibility to take on additional tasks as directed by Team Lead
**Qualifications & Experience**
- High School Degree, GED or equivalent
- Bachelor’s Degree in any related field is preferred
- Minimum 1 year of experience in customer support
**Required Language Thresholds**:
- French (C2: Native-Level Fluency)
- English (B2: Independent User Level)
**Skills & Knowledge**
- Knowledge of computers and MS Office
- Working knowledge of a customer focused environment
- Effective interactive skills and ability to work as part of a team
- Resilient under pressure and adaptable to unseen work demands
- Flexible attitude towards working patterns including early starts, & Bank Holidays
**Benefits and Perks**
- Competitive Salary
- Meal Allowance on Card
- Career Progression Opportunities
- Parenthood Program
- Well rounded Health and Life Insurance Packages
- On-site gym: includes indoor pool access, fitness classes, and a football pitch
- Staff Canteen with varied food options and river-facing balcony seating
**hcl_bserv**
**Job Types**: Full-time, Permanent
-
Customer Service Agent
2 semanas atrás
Lisboa, Portugal SkillMatch Solutions Tempo inteiroCustomer Service Agent Do you thrive in a fast-paced environment where you can make a real difference? We're looking for passionate and multilingual customer service agents to join our growing team in Lisbon, Portugal This is your chance to be part of a dynamic company that's revolutionizing mobility services around the world. What You'll Do: Be a customer...
-
Customer Service Agent
1 semana atrás
Lisboa, Portugal HCL Technologies Tempo inteiro**Customer Service Agent - German Speaker
-
Customer Service Agent
1 semana atrás
Lisboa, Portugal HCL Technologies Tempo inteiro**Customer Service Agent - Portuguese + English
-
Customer Service Agent
Há 6 dias
Lisboa, Lisboa, Portugal SkillMatch Solutions Tempo inteiroCustomer Service AgentDo you thrive in a fast-paced environment where you can make a real difference?We're looking for passionate and multilingual customer service agents to join our growing team in Lisbon, Portugal This is your chance to be part of a dynamic company that's revolutionizing mobility services around the world.What You'll Do:Be a customer...
-
Customer Service Agent with French
Há 6 dias
Lisboa, Portugal Talent Search People Tempo inteiro**Organization**: We're looking for a Customer Service Agent with French to join an international outsourcing company based in Lisbon. **Function**: As a Customer Service Agent with French, you will be responsible for delivering exceptional customer experience by consistently providing solutions. During your day to day: - You will manage cases about...
-
German-speaking Customer Service Agent
1 semana atrás
Lisboa, Portugal City Job Offers Tempo inteiro**German-speaking Customer Service Agent in Lisbon** Are you already in Lisbon and do you imagine yourself working at Philip Morrisin your language? Catch this opportunity, join the International Lisbon team and be a part of an innovative change #wearehiring **German Customer Service Agent** **The company** Philip Morris International has chosen to do...
-
Customer Service Agent with French
1 semana atrás
Lisboa, Portugal BSP executive Tempo inteiro**¿Dónde trabajarás?**: We're looking for a Customer Service Agent with French to join an international outsourcing company based in Lisbon. **¿Qué harás?**: As a Customer Service Agent with French, you will be responsible for delivering exceptional customer experience by consistently providing solutions. During your day to day: - You will manage...
-
Czechspeaking Customer Services Agent
2 semanas atrás
Lisboa, Portugal Robust Solutions Tempo inteiro**Czech Speaking Customer Services Agent -Lisbon/Portugal** In sunny and bustling Lisbon we are looking for a Native Czech speaker who is Customer Service oriented and would like to join a Multinational organization. You will have the chance to work in an international and multicultural environment with colleagues from all over the world, gain wide...
-
Italianspeaking Customer Services Agent
2 semanas atrás
Lisboa, Portugal Robust Solutions Tempo inteiro**Italian Speaking Customer Services Agent -Lisbon/Portugal** In sunny and bustling Lisbon we are looking for a Native Italian speaker who is Customer Service oriented and would like to join a Multinational organization. You will have the chance to work in an international and multicultural environment with colleagues from all over the world, gain wide...
-
Russian-speaking Customer Service Agent
2 semanas atrás
Lisboa, Portugal Cross Border Talents Tempo inteiroAre you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognized as an excellent company to work for and one of the best costumer services provider company, considered several...
