IT Support Representative

2 semanas atrás

Coimbra, Portugal Talkdesk Tempo inteiro

At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, _now_ is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

**Responsibilities**:

- Set up, maintain and troubleshoot Apple macOS laptops and PC laptops
- Install and configure software
- Network troubleshooting
- Maintain Deployment Image for Windows
- Set up and configure printers, and other peripherals
- Maintain inventory of all hardware and software resources and parts
- Maintain excellent communication with all end users
- Work with outside vendors as needed
- Tier 1 Helpdesk Ticket support
- Execute other assigned tasks as delegated
- Document IT processes
- Promote service excellence

**Requirements**:

- 1+ years setup, configuration and troubleshooting of macOS and iOS devices in a networked environment
- Strong skills in debugging issues (wifi, hardware, software)
- Ability to clearly communicate technical concepts to non-technical people
- Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
- Experience of setup, configuration and troubleshooting of Windows 7/8/10
- Experience supporting mobile devices
- Experience supporting remote users
- Experience with Google Apps Suite
- Experience with Office 365
- Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)

**_The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status._**:

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