Reservation and Customer Service Agent

Há 6 dias

Lisboa, Portugal LovelyStay Tempo inteiro

**Optylon Krea** is our real estate development and investment management firm. With two decades of industry leadership, we have managed assets worth €1.8 billion representing over 1 million square meters across Portugal and Turkey. We also act as strategic investment advisors for risk capital funds with €200 million equity in Portugal.

**Ando living** is our premium serviced-residences brand, the emerging powerhouse in hospitality. Our architects infuse organic elegance into each Ando Living property, equipping them with the finest amenities and the market's best. Being guest centric, we deliver unparalleled living experiences to our international guests. With 10 buildings in Portugal and Turkey, and more under construction, we are expanding our unique European hospitality network to the most vibrant cities like Madrid, Paris, and London.

We have managed over 150,000 bookings, welcomed 400,000 guests, and generated more than €40m in revenues for our property owners. Currently operating 1,200 apartments, we are on track to amplify our portfolio to 5,000 apartments across EMEA in the coming years.

**LovelyStay, **the hospitality arm of Optylon Krea, is a market-leading tech-oriented short-term rental property manager. We have built an innovative and unique digital platform and algorithm, enabling us to deliver the most cost & time-effective and pleasant experience to both our property owners and guests. We, at LovelyStay, are focused on offering a friendly and quality lodging service to our beloved guests. We look for talented people who have a passion for customer satisfaction and high-end service.

Do you dream working in Tourism related area in a friendly environment focused on quality? If yes you are, for sure, the person we are looking for

**What we are looking for**:
Our partner, a Tour Company that we recently acquired, needs to hire a **Reservation and Customer Service Agent** for the upcoming months. They are establishing a new Travel Company for personalized FIT and Group tours. As a newly established venture, they are passionate about crafting unforgettable journeys that cater to the unique preferences and interests of every traveler.

**Responsibilities**:

- Assist customers regarding tours, activities, reservations, cancellations, modifications, pricing and availability.
- Communicate with our suppliers’ transport companies, restaurants, boat companies and guides etc. to operate the tours.
- Assist guides in daily preparing of tours, schedules and information.
- Familiarity with reservation management software or ability to learn quickly.

**Requirements**:

- **Languages**: Portuguese and English (mandatory); Spanish and/or French (preferred but not eliminatory).
- Flexibility to work in rotating shifts, weekends, and holidays.
- Tourism Hospitality background.

*

**What do we offer and what you can expect**:

- Working in a market leader organization.
- Friendly and home-like environment.
- Company events.
- Competitive perks package.
- A horizontal structure, where both personal and professional growth are not only possible, but encouraged via internal and external trainings.

**Tipo de oferta**: Integral/Full-time

**Benefícios**:

- Cartão/Ticket refeição
- Subsídio de transporte

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