Empregos actuais relacionados com Sr. Customer Success - Porto - Unit4
-
VP Customer Success
2 semanas atrás
Porto, Porto, Portugal Hexa People Tempo inteiroOur client empowers you with the best omnichannel customer experience.With our composable, best-of breed, API-driven solution and hybrid headless functionality, the possibilities are endless. Our intuitive, flexible content management system (CMS) lets you bring ideas to life in a heartbeat, adapting your digital touch points quickly and efficiently across...
-
Customer Success
2 semanas atrás
Porto, Portugal Nonius Tempo inteiro**_Maia_** **_, _** **_Portugal_** **_ _** **About Nonius**: **17 years of experience in hospitality technology**: Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 410,000...
-
Customer Success
Há 7 dias
Porto, Portugal Nonius Tempo inteiro**_Maia_** **_, _** **_Portugal_** **_ _** **About Nonius**: **17 years of experience in hospitality technology** Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 450,000...
-
Customer Success Manager
2 semanas atrás
Porto, Portugal Global Talent Tempo inteiroCUSTOMER SUCCESS MANAGER - PORTO RESPONSABILITIES:Bridge the gap between sales and customer support Ensure customers get fast time-to-value Keep clients engaged and regularly using products Build customer loyalty and reduce churn Keep a high-level view of the entire support process Advocate for customers Foster a customer-centric team environment Resolve...
-
Customer Success Manager
Há 7 dias
Porto, Portugal PodPitch.com Tempo inteiro**Customer Success Manager (SaaS + Sales-Focused)** **Full-Time | Remote | 9:00 AM - 6:00 PM EST | Monday - Friday** Job Title: Customer Success Manager (SaaS + Sales Focused) Company: PodPitch - AI-Powered Podcast PR SaaS **This role is for experienced Customer Success professionals only.** About PodPitch The Role We’re looking for a **Customer...
-
Customer Success Manager
2 semanas atrás
Porto, Porto, Portugal Global Talent Tempo inteiroCUSTOMER SUCCESS MANAGER - PORTORESPONSABILITIES:Bridge the gap between sales and customer supportEnsure customers get fast time-to-valueKeep clients engaged and regularly using productsBuild customer loyalty and reduce churnKeep a high-level view of the entire support processAdvocate for customersFoster a customer-centric team environmentResolve customer...
-
Customer Success Manager
1 dia atrás
Porto, Portugal Canonical - Jobs Tempo inteiroDo you believe that a company's success is defined by the customer experience it offers? **As a customer success manager you will**: - Onboard new Canonical customers and introduce them to our products and support processes. - Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives. - Assist...
-
Customer Success
2 semanas atrás
Porto, Portugal Nonius Tempo inteiro**_Maia_** **_, _** **_Portugal_** **_ _** **About Nonius**: **17 years of experience in hospitality technology**: Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 410,000...
-
Lead Customer Success Manager
2 semanas atrás
Porto, Portugal Talend Tempo inteiroWHO WE ARE: Talend, a leader in data integration and data governance, is changing the way the world makes decisions. In order to compete and win, IT and business leaders need data that they can trust and understand instantly. Talend Data Fabric is the only platform that seamlessly combines an extensive range of data integration and governance capabilities to...
-
Customer Success Agent
Há 5 dias
Porto, Portugal Barkyn Tempo inteiro**About Barkyn** Barkyn is on a mission to reinvent the pet space in Europe. From personalized health plans to tailored nutrition and vet support, we’re building a brand that’s redefining how dogs (and soon more) live healthier, longer lives. Backed by top-tier investors and loved by tens of thousands of customers, we’re scaling fast and thinking...
Sr. Customer Success
2 semanas atrás
**Company Description**:
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.
We are looking for a Senior Customer Success Manager to drive customer satisfaction and loyalty through a strong relationship. As a Customer Success Manager you leverage business outcomes by realizing value on the fundamental reasons the customer purchased our solutions. You help customers discover new features and enable them to become long-term users.
**What will you do**
- Streamline the interaction between the customer and Unit4 aligned with a tailored customer journey to leverage a value-added customer experience across all moments that matter
- Be the Voice of the customer (VoC) or Partner (VoP), encompasses the gathering and understanding of all streams of feedback to improve the quality and experience of delivered services and be the internal catalyst of improvements initiatives
- Deliver added value services to leverage product value, product usage expansion and generate use cases
- Identify and drive new sales opportunities (up/cross sell) in cooperation with your colleague of Account Management
- Serve as the primary contact in the customer success management team in solving complaints and addressing service or product issues
- Be the customer advocate, continuously working in their best interest to maximize business outcome and value realization based on the client business and processes understanding supported by product usage and user behaviors data insights
- Establish regular cadence with customers to measure progress against the Customer Success Plan (CSP) and to identify new asks and/or wants on behalf of the customer
- Be able to develop and provide (annual or quarterly) business reviews with C-level executives, practitioners, and other management with your customers
- Reach out to customers, interact with users, and/or conducts focus group meetings to work on solutions and lead into decisions
**Qualifications**:
- Minimum of 2 years of experience with ERP (U4ERP a plus) on Finance or Human Resources
- Excellent communication and relationship management skills and fluent in **English **and** Norwegian** (verbal and written) Other Nordic languages a plus
- Passion to build strong customer satisfaction
- Takes high degree of ownership over their work
- Clear communicator with professional presence with empathy and enthusiasm
- Ability to lead through influence and trust
- Experience in a similar customer centric role generating cloud software customer value with quick time to value
- Technically literate and familiar with customer engagement technologies, best practices and trends
- A Bachelors or Master degree in a relevant field
**Additional Information**:
A chance to participate in the development of a leading global software firm. You have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. A challenging international environment with enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results.
**Videos To Watch**:
**Job Location**:
