German Customer Care(Monday- Friday) Deutschsprachiger Kundensupport-büro in Lissabon-oriente

Há 4 dias

Lisboa, Portugal GentleWay Tempo inteiro

**Project details**:

- Start date**:06.03**:

- **Work in Lisbon and enjoy a work-life balance with our schedule: Monday to Friday and weekends off**:

- Online recruitment & hiring process
- **Non-sales role focused on managing and adjusting clients’ insurance policies.**

This job is support for a **global leader in property and casualty insurance**, stands as the foremost commercial lines insurer in the U.S.
With operations in 54 countries and territories, they offer a comprehensive range of insurance solutions, including commercial and personal property and casualty, personal accident, supplemental health, reinsurance, and life insurance.

**Your responsabilities**:

- **Assist German-Speaking clients via calls or chats** with insurance inquiries.
- **Process policy changes, payment updates, and cancellations.**:

- Handle claims and manage document archiving.
- **This role isn't about sales; your main focus will be adjusting clients' insurance policies.**

**Our expectations**:

- **You speak German in proficiency**:

- Intermediate English level (at least B1-B2)
- Excellent communication skills, both written & verbal
- **You want to work in a back office area**:

- You are self-motivated, and you like to work in the team

Main duties:

- **Start date: 06.03**:

- Working schedule**:Monday - Friday 07:30 - 20:00, full time, 40h/week**:

- **Weekends off**:

- Full time employment, 6 months fixed-term renewable contract
- Private Health insurance with a dental plan (free after 6 months of the contract)
- **Work in our modern office in Lisbon Oriente -**_**Parque**_ **das**_**Nações**_
- Training is provided at the beginning of the work, previous experience is not required
- Recruitment process is 100% online

**Competetive Salary and bonuses**:

- **1100€ gross x14 months**:

- **up to 100€**gross monthly performance bonus
- **up to 100€**gross mothly project bonus
- **up to 20€**gross per month - Transport Allowance
- €7.23 NET/day meal allowance

**Relocation package**:

- Flight Ticket Reimbursement after 6 months
- Possibility of accommodation in a company-owned apartment

Art der Stelle: Vollzeit

Gehalt: 1.283,00€ - 1.483,00€ pro Monat

Bewerbungsfrage(n):

- Your current location (city):

- Are you ready to work in office based in Lisbon - Oriente?
- The closest possible starting date for you:

- Have you ever worked at Concentrix/Webhelp in Portugal or were you in the recruitment process with them? If so, please leave a comment here:
Sprache:

- Deutsch min C2 (Erforderlich)
- Englisch min B1 (Erforderlich)

Voraussichtliches Einstiegsdatum: 06.03.2025

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