Customer Onboarding Executive

**About Free Now**

FREE NOW is the Mobility Super App: our 56 million users in 15 markets and in over 170 cities can move freely from A to B by accessing the largest selection of mobility options available in a single app in Europe. Our ambition is to make urban mobility more efficient and sustainable without adding new vehicles on the street. Right now, our users can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes from many many brands within the FREE NOW app.

Try it yourself on iOS or Android and tell us what you think during your interview.

FREE NOW for BUSINESS is the Mobility Super App for Businesses. Our 5000+ clients across Europe have access to a range of cutting edge software products:

- FREE NOW for Business Travel: Allows companies to track, enable and manage business travels of their employees through our platforms and services.
- FREE NOW for Client Travel: Allows companies to book transportation for their clients.
- FREE NOW for Employee Benefits: Allows employers to implement, track and manage their mobility benefit policies at the convenience of their employees through our platforms and services

As we drive growth at an incredible pace, we hire driven talents who enjoy freedom in choosing how to redefine success, in leading our success into uncharted territory.

**The role**

The purpose of the Customer Onboarding Manager is to rollout new customers, to set up new accounts, to educate new and existing customers on using our products & services and to provide the best possible user experience. Apart from that your job would also require you to monitor the adoption of new customers during their first weeks of being live with us, being their point of contact for support and best practices sharing. This is a brand new position and an exciting opportunity for anyone wanting to start off in the mobility industry. In this role you are part of an international team that drives user adoption and activation across all B2B markets of Free Now for Business.

**Your profile**

We are looking for a Customer Onboarding Managers (COM) to help new and existing customers during their onboarding process. You would be the link between Sales and Customer Success and ensure that the customer experience is excellent and that the client is rolled out successfully, ensuring the proper setup of accounts and the usage of our platform. The implementation and adoption of new customers within your market falls under your responsibility and it is your product and customer centric expertise that sets up the customer for success. This also includes aligning with internal stakeholders and to lead onboarding projects when necessary to the fullest of the company's and customer's satisfaction.

Your day to day tasks include:

- Practising our operating principles in all you do:

- Aim higher
- Take charge
- Make an impact
- Win as a team, grow as an individual
- Make the customer the hero of your story
- Move fast to learn fast
- Disagree in discussions, commit to decisions
- Default to trust
- Implementation and setup of product(s) for new customers, account creation, rollout strategy planning and alignment with the customer
- Ensuring the usage of our solution through targeted support and removal of roadblocks during the onboarding process
- Educating clients on our services, products and sharing best practices
- Working with other stakeholders and ensuring internal alignment for complex rollouts
- Recording and solving client issues, queries, and requests during onboarding period
- Conducting on-site client activation meetings when required.

**Qualifications**:

- 1+ years of experience in customer facing roles with B2B organisations, ideally in the tech industry
- Strong project management skills
- Self-organisation and being able to work with mínimal supervision and under pressure
- Excellent communication and presentation skills
- Empathy and customer centricity
- Data Driven mindset
- Fluent in English plus two of the following languages: Polish, Spanish, Italian or German

**To note**:
This position will be based in either Poland, Spain or Portugal

**Diversity and inclusion**:

- At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We celebrate diversity and have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone._

**Move like you**

At FREE NOW we have colleagues from over 70 nations We value open communication and welcome everyone as they are. We are all one team and follow the same goals - that's why we share our insights and results to get on track together every month.

Your **wellness