Customer Service Team Lead

Há 4 dias

Lisboa, Portugal AUTO1 Group Tempo inteiro

**Company Description** Who are we?**

AUTO1 Group is a leader in the Digital used car market worldwide. We are a German company, we are present in more than 30 countries, with more than 5000 employees of all nationalities.

We are the largest international used car network in Europe: we have more than 30,000 cars in stock that are bought and sold through our brands in Portugal, through our channels:
As part of our expansion, we are strengthening our team with a **Customer Service Team Lead.**

Role:

- Lead and motivate a customer service team to provide exceptional service to every customer;
- Develop and implement customer service policies and procedures;
- Manage and resolve complex customer complaints and inquiries;
- Monitor team performance and report on metrics;
- Coach and mentor team members for career development;
- Collaborate with other departments to ensure a consistent and high-quality customer experience.

What are we looking for?:

- Minimum 3 years of experience in customer service leadership roles;
- Bachelor Degree in Business Administration, Communications, or a related field;
- Hands-on mentality, a strong customer orientation as well as flexibility in constantly tackling new challenges;
- Empathetic leadership style combined with strong communication skills to ensure a motivated and consistent approach with your team and internal stakeholders;
- Portuguese native and fluency in English.

What do we offer?
- 1 year contract, with possibility of renewal;
- Gross Fixed salary 1157x 14 months + Performance bonus 485€ x14 months;
- Meal allowance: 7,63€/day.

Corporate benefits:

- Card Coverflex: Meal allowance card with which you can enjoy various tax exemptions;
- Birthday as a day off;
- Dynamic and constant learning environment.

Schedule:
Monday - Friday from 08.30am to 17.30pm (1h of lunch time);

  • Customer Service Team Lead

    Há 2 dias

    Lisboa, Portugal Convatec Tempo inteiro

    **The Role**: Reporting to the Customer Care Manager with a matrix line to the Director of Customer Care for Europe/USA/Canada. The Customer Service Team Lead sits within the Customer Service Family and is responsible for managing a multicultural Team whilst ensuring the highest Customer Service and key deadlines are met. **Key Responsibilities**: -...

  • Customer Service Team Lead

    1 semana atrás

    Lisboa, Portugal Grupo Brodheim Tempo inteiro

    Customer Service Team Lead (M/F) – Modavisão Nome da Função: Customer Service Team Lead Descritivo marca | Função | Perfil: Customer Service Team Lead - Modavisão Com mais de 75 anos de história e crescimento, o Grupo Brodheim é hoje a mais importante empresa de moda e ótica em Portugal. Com a visão de ser a referência na gestão de retalho...

  • Team Lead, Order Management

    2 semanas atrás

    Lisboa, Portugal Covantec Tempo inteiro

    **About Convatec** **The Role**: Reporting to the Order to Cash Tower Lead, the Team Lead, Order Management & Customer Service sits within the Customer Service Family and is responsible for managing a multicultural Team whilst ensuring the highest Customer Service and key deadlines are met. **Key Responsibilities**: - Leading a Multicultural Order...

  • Customer Service Team Lead

    Há 5 dias

    Lisboa, Portugal Brodheim Tempo inteiro

    Nome da Função: Customer Service Team Lead Tipo de Contrato: Full Time Localização | Loja: Lisboa Referência Anúncio: CSM Descritivo marca | Função | Perfil: Customer Service Team Lead - Modavisão DETALHE DA FUNÇÃO Qual a tua missão? Serás responsável por organizar e coordenar o trabalho do serviço de apoio ao cliente, no que respeita ao...

  • Customer Service Team Leader

    Há 5 dias

    Lisboa, Portugal Pentasia Tempo inteiro

    Lisbon, Portugal, Europe - Competitive+bonus **Job Reference**: - 34978 **_ Pentasia_** is recruiting for a Customer Support Team Leader for one of the fastest growing and leading GameTech companies based in Lisbon. We are seeking a dedicated individual to lead and manage our customer support team, ensuring excellent service and performance. **Role...

  • Customer Care Operations Team Lead

    Há 5 dias

    Lisboa, Portugal Insulet Corporation Tempo inteiro

    Job Title: Customer Care Operations Team Lead, Europe Department: Customer Care Position Overview: Due to organizational changes this role is a newly created position located in Lisbon and reports directly to the Senior Manager, Customer Care Operations. The primary responsibilities are cantered on the partnership between Insulet and the third party call...

  • Global Shares

    Há 4 dias

    Lisboa, Portugal JPMorgan Chase & Co Tempo inteiro

    **JOB DESCRIPTION** Responsibilities** - Present Service Desk solutions to Internal teams, customers and Partners, potentially at senior executive level - Identify enhancements and/or opportunities to improve existing service desk policies and procedures as well as document risks associated with our processes or systems. Assist in the development/improvement...

  • Team Leader

    Há 4 dias

    Lisboa, Portugal Dashlane Tempo inteiro

    **About Dashlane** Dashlane's mission is to deliver the credential security every business and employee needs to thrive. Millions of consumers, and over 25,000 brands worldwide, such as Michelin, Air France, and Forrester, trust Dashlane for industry-leading innovations, patented zero-knowledge security, and an unmatched user experience. Founded in Paris,...

  • Data Team Lead/Senior Data Team Lead

    2 semanas atrás

    Lisboa, Portugal IQVIA Tempo inteiro

    JOIN US ON OUR EXCITING JOURNEY IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human...

  • (Senior) Team Lead Customer Strategy

    1 semana atrás

    Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

    **Ready to lead, disrupt and reinvent the sleep industry?** We are **Emma - The Sleep Company**. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want...