Customer Success Manager

1 semana atrás

Maia, Portugal InnoWave PT Tempo inteiro

**About ViGIE**:
We envision a world where our technology enables Intelligent and Safer Healthcare Facilities.

**About the Team**:
**About the Role**:
**ViGIE by Innowave** is looking for a technically savvy **Customer Success Manager** who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, contributing to sales, onboarding, and training clients.

**Customer Success Manager (M/F)**

**Responsibilities**:

- Develop and manage client portfolios.
- Analyse customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Aid in product design and product development.

**Skills**:

- Technological, Communications or Marketing degree.
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- High computer literacy and ability to learn new software.
- Knowledge of customer success processes.
- Active listener with passion for achieving results.

InnoWave gives equal opportunity in employment regardless of gender, gender identity, sexual orientation, marital status, race, nationality, religion, age, disability, political beliefs, or any other factor. InnoWave will not pay fees to any third-party agency or company that does not have a signed agreement, do not submit resumes/CV's directly.

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