Solutions Consultant I

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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We are on the search for a Solutions Consultant to join our high-growth company. Our Solutions Consultants will sit at the nexus between pre-sales, sales and customer experience/customer success.

As part of our EMEA team, this role will be one of our first Solution Consultants in this region, so you will be part of a small team that is effectively a startup within a startup. We need someone who will partner with our sales leadership and reps to build something special that further accelerates our amazing growth.

Are you a problem solver? Do you actively identify the potential roadblocks and provide thoughtful solutions? Are you excellent at running technical discovery processes and can clearly articulate how PagerDuty can positively impact an organization’s digital operations?

Do you understand how to make PagerDuty relevant to each customer, commercial or enterprise? Then this is the right role for you

**Responsibilities**:

- You are an extraordinary partner - to sales/product team and to your customers. You play the part of a consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer experience. You build strong, significant, and compassionate relationships to internal and external partners, no matter their level.
- You’ve got technical chops. You demonstrate knowledge of IT monitoring tools or IT Operations, can do basic scripting (Java, PHP, Ruby, Perl) and have a fundamental knowledge of Linux. You will run the technical discovery process and are capable of handling questions in an RFP, RFI and security questionnaires. You help customers design integrations to provide a seamless implementation with their current technology stack.
- You are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive. You have experience selling in the SaaS world and can articulate the business value of our solution.
- You are excellent at multi-tasking, are self-driven, and can work both independently and with a cross-functional team. You have project management skills and account management experience. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail.

**Basic Qualifications**
- You have 3-5 years of pre-sales experience
- You have a bachelors degree or higher, preferably in a technical field
- You have the ability to do basic scripting (Java, php, Ruby, Perl) and fundamental knowledge of Linux
- You have experience selling SaaS in a fierce environment
- Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
- Ability to travel to customer sites as necessary

**Preferred Qualifications**
- Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, ServiceNow and Zabbix
- You know and understand our space (or you’re already a fan of our product)
- Experienced in enterprise and commercial sales]

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Lisbon office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian

**Not sure if you qualify?**

**Where we work**

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

**How we work**

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.

**What we offer**

**One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and ali