French Customer Support: Home Equipment

**Location: Lisbon-Oriente, Portugal**
- **Possible start: 11.09**:

- We offer efficient and fast remote recruitment process
- **It is great possibility to get good money throughout the year in Portugal**:

- **Working schedule time frames**:Monday - Saturday**:08:00-18:00 (**8h/day, 40h/week, 5 days/week) **with Sundays off**:

- **We do NOT require previous experience**, we will teach you everything

**Company**:
**Support for small household Appliances brand group**

**Company**:
Our Client is multinational company specializing in small household appliances and cookware. Established in 1857, it has become a leading global manufacturer with a diverse portfolio of well-known brands, including Tefal, Rowenta, Moulinex, Krups, and others. They are recognized for their innovation in kitchen and home solutions, providing a wide range of products to enhance daily living.

This offer is a great opportunity for anyone who is looking for a new challenge & working in the center of Lisbon

**As a Customer Support you will**:

- **Maintain solid customer relationships by handling their inquiries and concerns** (i.e. troubleshooting, fraud order and returns: “My toothbrush stopped working”, “My TV arrived today after the repair, however it’s still not working”
- **Be knowledgeable about given offer and providing the product information** (i.e.: I would like to learn more about the features of the coffee machine; What are the differences between these devices before ordering”
- **Answers delivery questions like**: “I was expecting my product yesterday, but I have no news yet on the status of my issue”

**Competitive salary and remuneration system (incl. meal allowance)**:

- **855€ gross x 14 months -basic salary **(it's on average 1000€ paid per 12months)
- **100€ gros**s / month - project bonus
- **up to 100€ gross** performance bonus/month
- **meal allowance: 7,23€ NET/day** in a voucher card (approx 145€ NET/month)
- **20 €/month - **Transport allowance

*

**What do we expect**:

- **Fluency in French (C2 - native)**:

- **Communicative English level**:

- You live in Lisbon or you want to relocate there
- Ability to communicate clearly and effectively
- You are looking for adventure in fast growing, international company
- **We do NOT require previous experience**, we will teach you everything

**What we offer**:

- **Possible start: 11.09**:

- **Working time frames**: Monday - Saturday 08:00 - 18:00 (40h per week, 5 days/week, 8h/day) **with Sundays off**:

- **Full time fixed term 1-year employment contract with extension possibility **(according to the Portuguese law)
- Training is provided at the beginning of the work
- **We offer office based work system in our modern location in Lisbon - Oriente**:

- **Complete online hiring process regulated**:

- **Private Health Insurance from day 1**:

- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more

**Note: We require EU citizenship or full rights to work in Portugal**

Are you interested in a new adventure?

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**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: 975.00€ - 1,075.00€ per month

Application Question(s):

- Your current location:

- When is the closest possible date to start for you?
- Are you ready to work in our Office in Lisbon Oriente?
- Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?
- Do you speak French native?

**Language**:

- English communicative (required)
- French (C2-native) (required)

Expected Start Date: 11/09/2024