Onboarding & Training Specialist Customer - English &.

2 semanas atrás

Lisboa, Portugal D-EDGE Tempo inteiro

**who we are**

Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.

**Mission**: Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

**Figures**: D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.

**Values**: At D-EDGE we are driven by these 4 key values We care about people #PEOPLE FIRSTWe dare to share #OPEN COMMUNICATIONWe embrace change #ADAPTABILITYWe go the extra mile #GO BEYOND

**YOUR SCOPE**:Ensure successful activation/implementation for D-Edge Suite of products following in detail given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers. After the Sales Manager, be the first contact for new hotels, understanding the client’s needs and providing the best services needed.

What you’ll be doing

  • Set-up products included in the contract for the hotel
  • Ensure processes are followed for smooth activation/ implementation
  • Follow the onboarding journey
  • Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration
  • Record and update all activation/ implementation tasks and status into Salesforce CRM
  • Log tickets properly in Salesforce CRM for all issues encountered during activation/ implementation
  • Keep up with D-EDGE products and features evolutions
  • Manage online or on-site training
  • Understand and analyse the customer's need

What you’ve got

- ** The job has been tailored for you if**

  • You are proactive and can work independently
  • You are flexible, and have strong analytical skills and an eye for detail
  • Problem-solving
  • Teamwork
  • Project Management skills
  • Outstanding communication and writing skills.
  • Experience with b2b technology company or hotels
  • Knowledge of the Hospitality, GDS or OTA
  • Google Suite
  • You are native (or fluent) in German and fluent in English

- **The icing on the cake**

  • Training, and teaching experience is a plus

Why you’ll love us

  • D-Edge is Remote Friendly: 2 days in the office / week
  • Meal vouchers
  • Health insurance
  • Accor Employee Card: Discount on hotel bookings
  • 12 days per year to get involved in NGO projects
  • Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.

**recruitment process**

**1. Telephone interview with Talent Acquisition Team**_Let's get to know each other (~30 or 45 minutes)_

**2. First interview with Erica De Vecchi, Onboarding Team Leader Italy/CEE**_An opportunity to talk about your background and motivations and to introduce you to the position, our technical ecosystem, and our ambitions. (~ 60 minutes)_

**3. Last interview with Eliana Gazzetta, Global Head of Onboarding**_Culture fit (~40 minutes)_

**... and welcome to D-EDGE :)**

**Please be aware that we will be asking for work references.**

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