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Cash Management Relationship Analyst
2 semanas atrás
**About the job**
- The Cash Management Relationship Analyst mission is to guarantee the timely delivery of daily banking services for Corporate Clients across Europe. You will be assigned a portfolio of clients for which you will have to ensure efficient delivery of high quality service in the management of their current accounts and Cash Management queries by leveraging all BNP Paribas capabilities to propose the most appropriate solutions
**Your Main Activities Are**
Provide corporate clients with a front line entry point for support in their daily banking services needs
Be responsible for the overall Cash Management relationship of the client portfolio by proactively proposing solutions and anticipating client needs.
Ensure day-to-day operational efficiency by maintaining and improving effective client queries management
Follow-up incident resolution, analysis of client’s feedback and actions to implement and ensure complaints are properly managed
Maintain a dynamic, interactive and pro-active relationship with the clients and with the internal stakeholders
Follow the internal control framework to ensure reliability and traceability of the work done
Report encountered issues and achievements to Management, and input the relevant items in the internal reporting tools
Ensure basic technical support to clients regarding e-Banking tools and Cash management products and promote “Selfcare” habits to clients, as part of the digitalization initiatives
**Profile and Skills to Success**
Bachelor’s degree in Economics, Finance or Accounting
Up to 2 years of relevant experience in Banking and Financial Operations
Fluent (C1-C2) level of English
Ability to collaborate / teamwork
Attention to detail / rigor
Good communication skills (both oral and written)
Client focused
Skills in Office pack (namely in Excel)
LI-Hybrid
**Why joining BNP Paribas?**
- ** Leading banking institution**
BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.
- ** Our presence in Portugal**
In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.
- ** International reach**
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
**Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines;
**Investment & Protection Services **that include specialised businesses offering a wide range of savings, investment and protection services;
**Corporate & Institutional Banking **division that offers tailored financial solutions for corporate and institutional clients.
- ** Diversity and Inclusion commitment**
- ** Commitment towards work/life balance**
At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- ** Remote Working Conditions**
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
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- In case you are selected for this role, further documentation will be requested to support your hiring process.
