Collections Analyst

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence, critical care, and infusion care. With around 10,000 colleagues, and a promise to be forever caring, our products and services are available in over 100 countries. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. The company is a constituent of the FTSE 100 Index (LSE: CTEC) and in 2021 revenues were over $2 billion. Change is everywhere at Convatec. It’s transforming our business, and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better. Join us on our journey to #ForeverCaring as a Collections Analyst, and you’ll do the same **Job Summary** Maintain a high level of customer experience and contribute to the Cash Flow target of our Group. Reduce receivables in the open balances and improve the payment behavior of our customers. **Key Duties and Responsibilities** - Reduce payment cycle and to ensure the customers respect the payment terms agreed. - Issue reminders in accordance with ConvaTec policies and procedures. - Work with the Collections Team Lead to pro-actively manage customer accounts as required by the SLA’s. - Respond to general queries from customers regarding payments. - Research and verify receipt of payments and investigate residuals (shortpayments or overpayment); - Notify the Collections Team Lead regarding cash flow problems or unresponsive customers. - Identify and process refund requests. - Identify and process write-off requests. - Negotiate and implement payment arrangement plans for delinquent customers in accordance with the ConvaTec GOA. - Prepare trackers and assist with starting legal procedures. - Receive notification of customer bankruptcy, verify obtained information and alert the Collections Team Lead for further escalation; Properly document the outcome of any contact with the customer in the collections tool to ensure audit trail and customer relations. - Participate in review calls as needed. - Flag and required updates ConvaTec policies and work instructions and send to the Collections Team Lead and the Global Process owner for approval. **Key Results Indicators & Measures of success** - DSO, Overdue and other KPIs. **Experience (Tools)** - Practical knowledge of SAP, in transactions used by collections. - Good knowledge of Excel (pivot tables, graphs, formulas, etc.). - Knowing Power BI is a plus. **Education/Qualifications** - Experience in Collections, preferably > 3 years. - University Degree preferred. - Finance qualification preferred. **Language Skills Required** - English: C1 - Dutch, German or French is a plus **Soft Skills** - Good communication skills. - Autonomous, ready to take initiative and results oriented. - Continuous Improvement mind-set. - Good customer experience skills. - Team player. - Working knowledge of collections processes. - Good knowledge of the entire OTC process. - Analytical Skills. - Previous experience working in a GBS environment (preference); **What we are offering** - Chance to move your career within the company that is the leader in delivering the pioneering trusted medical solution for the patients - ** Hybrid work model** **(1 day per week from the office in Lisbon) - Modern office space in the Lisbon city centre - Attractive compensation package with incentive plan and benefits - Great atmosphere across the team Our transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet. This is stepping outside of your comfort zone. This is work that’ll** move you**. LI-CH2 LI-Hybrid **Beware of scams online or from individuals claiming to represent Convatec** **Equal opportunities** Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. **Notice to Agency and Search Firm Representatives** **Already a Convatec employee?