Collections Specialist

**The Position**

**Responsibilities**:
The **Collections Specialist**will be responsible for overseeing customer accounts that involve extensive collection processes in more sensitive markets. This includes managing high-risk or large-value accounts, working with clients to resolve overdue payments, and negotiating payment plans or settlements in more complex cases. This for the Canadian market

They will ensure that all interactions are managed with a focus on maintaining strong customer relationships, while protecting the financial interests of the company. The analyst will also handle escalated cases and collaborate closely with legal and compliance teams to address any issues that may arise.

In addition, the **Collections Specialist**will take the lead in analyzing customer financial information to assess creditworthiness and payment behavior, preparing detailed reports on aging accounts, and providing strategic insights to improve the collections process. They will be responsible for implementing best practices in collections for high-risk markets and ensuring all documentation is up-to-date and compliant with company policies and regulations.

They will also mentor junior team members, providing guidance and support on more complex cases, and ensuring that the collections team adheres to company policies and industry standards.

**Required Education, Experience, and Skills**

**Education & Experience**:

- Bachelor’s degree in business administration, Finance, Accounting or other related to OtC.
- Up to 3 to 5 years’ experience in OtC processes.
- Fluency in English.
- French would be a Plus, B1
- Experience working on regional or global teams. (Valued: Experience of Launching / Standing up a Shared Service Center).
- Experience with Internal or External Audit valued.
- Demonstrated experience working in large teams collaboratively.
- Demonstrated strong math, query, analytical and systems skills with demonstrated experience in data management, MS Office.
- Demonstrated ability to maintain financial controls.
- Effective training skills and team building capabilities for management of functional tasks within area of responsibility.
- Demonstrated leadership skills, strong oral and written communication, presentation, conflict resolution and negotiation skills.
- Good project management skills including ability to coordinate and implement complex cross-functional activities.
- Experience with continuous process improvement projects leading to significant time or bottom-line savings.
- Pays attention to details, produces accurate deliverables, and consistently meets deadlines.
- Familiarity with US GAAP preferred.
- Solid financial background with experience in accounting processes valued.
- Proactive style in implementing new processes.
- Experience using SAP R/3 required. (Valued: experience with SAP S/4 HANA).
- Experience working in shared service, regional roles, participation in global initiatives preferred.

**Required Abilities**:

- Work under pressure and independently.
- Negotiation and influence and dealing with ambiguity.
- Problem solving and critical thinking.
- Teamwork orientation with Strong customer service and collaboration mind-set
- Process improvement and drive for results.
- Organizational agility and prioritization.
- Assertive Communication and proactivity.
- Deliver efficiencies, compliance, and control through standardization

**Secondary Job Description**

**Who We Are**:
Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

**Search Firm Representatives Please Read Carefully**

**Annualized Salary Range**

**Annualized Salary Range (Global)**

**Annualized Salary Range (Canada)**

**Please Note: Pay ranges are specific to local market and therefore vary from country to country.**

**Employee Status**:
Regular

**Relocation**:
No relocation

**VISA Sponsorship**:
**Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites**

**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Number of Openings**:
1
**Requisition ID**:R535999