Application Production Support

**Ivy Tech is a London-based company that, since 2018, has been bridging the gap between global clients from the US, Europe, UK and Australia and borderless tech talent. Our vibrant, remote talent community drives innovation and embraces diversity.**:
**Application Production Support**:
**Employer/Client**: A leader in the financial services sector.
**Location**: Porto, Portugal - Hybrid model (2 days/week on-site).
**Work experience**: +6 years.
**Type of employment**: Full-time & Permanent.

**Who is our client?**

**What is our client looking for?**

**Responsibilities**:

- Ensuring specialist support to the IT development and Application Support team.
- Contribute to global/local strategic projects.

**As the subsequent step in fulfilling your responsibilities**:

- Ensure that the solution is always operational and optimal (capacity, upgrades, performance, obsolescence).
- Adopt global and departmental guidelines, IT best practices and IT Security recommendations.
- Define tactical solutions to resume processes as quickly as possible.
- Contribute to solving the incident and find out the root cause.
- Guarantee the on-call availability during the required time windows or at the weekend for extraordinary activities.
- Perform regular reviews of scripts before the UAT phase.
- Propose and implement optimisations for the project (can be linked to server configuration, rewrite of scripts).
- Perform capacity planning for projects at least once a year.
- Provide support to projects regarding definition of solutions.
- Participate in the standardisation of practices.
- Participate on the validation of migrations done of server instances.
- Support the business in their IT needs and understand the business workflows and scenarios.
- Manage Incidents, Requests, Changes.
- Provide business, team members and other project/task partnering teams updates on the issue/task/project.
- Understand the underlying issue and the associated patch fix/release and identify systemic issues.
- Contribute towards better post-release checkouts.
- Improving day to day tasks by writing scripts and automating tasks that are procedure oriented.
- Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team.
- Participate in the evolution of server tools.

**Who you are**:

- At least 5 years of experience.
- Application Performance Monitor (Dynatrace preferable).
- Good IT infrastructure knowledge (capacity to request infra construction/support L3).
- Particular knowledge and experience with RedHat Linux.
- Particular knowledge and experience with Database PostGres / SQL Server / Oracle.
- Experience in Continuous Delivery context, Industrialisation/automatisation of deliveries, deployments, and rollbacks.
- Cloud Experience Kubernetes and cloud managed services (AWS, Azure or IBM Cloud), middleware (VIP, WAF, RDBMS, NoSQL, File Storage).

**Nice to have**:

- Work cooperatively toward a common objective.
- Manage details to fully achieve required objectives and safeguard the context.
- Stress management and self-control.
- Handle multiple incoming enquiries, control the external pressure without losing clear thinking.
- Problem solving: consider issue by gathering relevant information, analysing data, evaluating alternatives to find out tactical solutions.
- Strong analytical skills: break down problems into components by identifying relevant issues and recognising connections.
- Promptly address needs based on understanding their priorities and constraints.
- Be autonomous and proactive.

**How to Apply**:
Thank you for considering a career with us

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