Customer Service Specialist with French Language

2 semanas atrás


Lisboa, Portugal HRM Institute for RealRec Tempo inteiro

We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be signing the contract directly with the Portuguese employer. - **Work in office in Lisbon, Portugal**: - **Easy online recruitment process** (phone call and video interview) **About your role**: **What you will do**: - Actively identify opportunities to improve support processes and enhance the advertiser experience. - Manage end-to-end troubleshooting for technical and product-related questions. - Work closely with internal product and engineering teams to resolve various types of inquiries. - Maintain strong customer satisfaction by delivering clear communication and timely updates. - Meet service level targets while ensuring consistent quality and productivity. - Collaborate with technical specialists to help advertisers understand platform functionalities and common issues. **What we’re looking for**: - French language at minimum C1 level - English language at minimum B2 level - Professional experience in managing paid advertising campaigns. - A degree in Marketing or a related field. - Experience in digital marketing. - Previous support or contact center experience within the advertising technology space. - Strong familiarity with social media tools and an understanding of digital advertising fundamentals. - Excellent customer service abilities and a proactive, solutions-focused approach. - Ability to work effectively both independently and as part of a team. **What you will gain**: - **Standard salary: 900€ (gross) 14 times per year**: - **Performance bonus (gross): 200€ x 11**: - **Meal allowance**:7,63€ per workday (paid in meal card) **IF YOU ARE MOVING FROM ABROAD - RELOCATION**: - Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip). **Note: EU citizenship or full working rights in Portugal are required** Are you ready to embark on a new journey in your career? ?PORld> Pay: 900.00€ - 1,100.00€ per month Application Question(s): - Do you have a degree in Marketing or related field? - When can you start working? - Are you based in Lisbon or ready to relocate there? **Experience**: - Contact Center: 1 year (required) - Paid Campaign Management: 1 year (required) **Language**: - French (required) - English (required)



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