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Launch Manager, Emea, Remote
2 semanas atrás
Superpedestrian is engineering the future of micromobility. The Superpedestrian team is composed of some of the most talented operations specialists, policy managers, designers and engineers, all focused on transforming the future urban mobility. Our scooters, called LINK, were designed to prioritize safety from the inside out, and our Superpedestrian team is dedicated to building meaningful local and city partnerships across the world. Join us
As a Launch Manager, you will have a unique opportunity to demonstrate launch mobility solutions to new city markets throughout Europe. With support from our HQ teams, you will set up the operations infrastructure necessary for field teams to operate e-Scooter programs. At its core, this fast-paced, entrepreneurial role is the key to the success of our programs by ensuring that all launch-related infrastructure is in place, a local operations team is hired & trained, and guidance & coaching continues post-launch as the local team becomes self-sufficient. This role will also work closely with HQ teams providing product feedback and demonstrations (hardware and software), as well as with local teams to help roll out best practices. This is a six months role with a possibility of extension.
**What you'll do**:
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Working with Launch Team**
- 1- Work cross-functionally to ensure all aspects of the launch go as planned, e.g. work with HQ Product teams for required app changes.
- 2- Create a timeline on critical consumer app and features implementation.
- 3- Implement digital market & hub locations.
- 4- Scout, edit, and add hubs to Wrangler with pictures, descriptions, quantities, etc.
- 5- Set up operations centre workspaces including office & mechanic spaces.
Recruit & build the local team**
- 1- Recruit & train the local operations team, which will include an operations manager, a mechanic, and the fleet management company, with support from our home office recruiting team.
- 2- Lead by example, by becoming fluent in all launch-related tasks, and jumping in and working those jobs when needed.
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Provide guidance & coaching to the local team during & post-launch**:
- 1- Ensure the local operations team has been trained & educated on daily operational tasks & responsibilities.
- 2- Provide instruction and mentorship for Operations Managers in the field.
- 3- Oversee the local operations team, ensuring that the team is working cohesively and is performing according to established operational metrics.
- 4- Successfully transfer ownership of the market over to the full-time Market Ops Manager, once established metrics have been achieved.
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Support Technology Demonstrations**
- 1- Coordinate with the Demonstration and Implementation next team to showcase Superpedestrain technology to cities and conferences.
- 2- Arrange demonstration logistics and prepare technology in coordination with engineering and supply chain teams.
**Who you are**:
- 3+ years of operations management, business consulting, or related experience managing operations/logistics, building and leading diverse teams, developing and optimizing processes, and achieving operational goals.
- Entrepreneurial mindset. Self-motivated, self-directed, and able to take ownership of ambiguous tasks to ensure success.
- Polished communication skills and comfort working with internal and external stakeholders including senior leadership.
- Travel within Europe up to 80% of the time.
- Previous experience with technology-enabled service business models is a plus.
Superpedestrian actively encourages applicants of all backgrounds. If you think you meet most of the requirements, but not every single point on the job description, please apply We’d love to have a chat and see if you'd be a great addition to our team.
