Coo Office Team Leader

**About the job**

As a 2nd line of defence, RISK ORM CIB aims at providing RISK and CIB Management with a front to back consolidated view on operational risks of CIB activities to contribute to the reduction of operational risk and to better respond to Regulator’s expectations

RISK OMC CIB mandate is to challenge and supervise the Operational Risk management of CIB activities. To that end, RISK ORM CIB relies on an effective operational risk management setup covering CIB activities: Global Banking, Global Markets, 2S and Functions covering CIB activities, Anti-Fraud, ICT, Third Party Risk Management, Operational resilience and Data Protection

RISK ORM CIB is organized around
- 4 Regions: Americas, APAC, EMEA and the UK
- 3 Business Lines and 2 transversal activities: 2S, Global Markets and Global Banking & Functions
- 4 RISK Practices and Transversal teams: Transformation & COO Office, Transversal Risk Management, Technology and Transversal Risks encompassing Information and Communications Technology (ICT), Third-Party Risk Management (TPRM), Anti-Fraud and Operational Resilience (OR), Data Privacy and Protection (DPP)
- 7 platforms with Local OROs, Extended OROs and OROs Support teams (Portugal, Madrid, Warsaw, Mumbai, Chennai, Bangalore, Montreal)

The RISK ORM CIB Transformation & COO Office team ensures the management of the Transformation Program led within RISK ORM CIB in close coordination with RISK CIB and RISK ORM Group and is also in charge of RISK ORM CIB COO Office

**Your Main Activities Are**

RISK ORM CIB Transformation & COO Office core activities globally are focused on Program / Project Management incl. Industrialisation, AI & Automation, Change, Training & Communication, Business Management and RISK ORM CIB steering (Governance, budget monitoring)

Reporting functionally to the Head of Transformation & COO Office, the COO Office Team Leader is focused primarily on
- The RISK ORM CIB budget monitoring (both in FTE and K€)- Daily monitoring of the Headcount database to ensure all changes are properly reflected and the data the data is accurate
- Weekly monitoring of the mandatory open positions to ensure the recruitments are well progressing and in line with the budget
- Quarterly update of the FTE trajectory to RISK CIB Chief of Staff
- Coordination and preparation of the annual provisions exercise
- Monthly follow-up of the budget with RISK Finance (expenses, trainings, realized vs provisions )
- Contracts and Invoices management in OneProc tool and OneCapp tool
- RISK ORM CIB SLA Management to ensure that all services provided by the hubs are covered by an effective standard SLA in line with the target operating model (ORO Support vs Extended ORO)
- Any analytical analysis (per locations, activities, BLS....)
- The HR & Change management
- Training, communication, and events’ organisation for RISK ORM CIB- HR: Coordinate and monitor PULSE campaigns, results and remediation actions; LFT campaigns and other functions requests
- Training: In line with ORM Group Initial Training Program (ITP), ensure that all new joiners attend and complete the trainings. Lead / contribute to AI & ESG knowledge upgrade across RISK ORM CIB
- Communication: Coordinate, prepare and publish RISK ORM CIB Newsletters. Maintain up to date the COO Office SharePoint, the global RISK ORM CIB Distribution list
- Governances: Coordinate and organize the internal governances (bi-weekly RISK ORM CIB EXCO, Live Excos, Townhalls, Seminars ) including the logistics when required and the preparation of the agenda, supporting documents, minutes
- Contribute to other transversal and strategic requests/projects upon RISK ORM Group or RISK CIB requests (RISK CIB ICC preparation)
- R360 Users Access Management & Support- RISK360 users access management for 1LOD & 2LOD (currently managed at ORM Group level)
- Annual Recertification of the R360 Users profiles
- RISK ORM CIB Users ad-hoc requests
- Team Management- Lead the local team in providing the support to the leadership of the scope/department on daily activities or projects.
- Monitor, set clear team goals and objectives and their performance and report on metrics

The COO Office Team Leader can also be requested to participate in the Transformation tasks and contribute to Committees (Sponsors meetings, Transformation Steerco)

While conducting his mission, the COO office Team Leader will show a posture that will facilitate the relationships among the different stakeholders (RISK, RISK CIB, RISK ORM GROUP, RISK ORM CIB, RISK Systems) and in line with RISK ORM CIB roadmap and priorities

**Profile** and Skills to Success**

Bachelor Degree

At least 10 years of experience in Banking / Business Management / Finance / Audit or similar

Advanced level of English, both written and oral

Knowledge in MS Office Pack (Word, Excel, PowerPoint)

Ability to deliver / results driven

Ability to collaborate / teamwork

Ability to synthetise / simplify

Communication skills, both writte