User Support
2 semanas atrás
Referência
12814_User Support_Lisboa
**Descrição**:
Service Manager
**Perfil**:
- Expertise in ITIL;
- Practice with Data flows (MQ, CFT);
- Notions of Financial area;
- Fluent in English and French is nice to have. Responsabilities: Receive, record and manage incidents reported by users;
- Identify the root cause of problems that lead to recurring incidents;
- Develop and implement permanent solutions to prevent recurrence of known problems;
- Management of expectations between users and provider;
- On call shifts.
**Oferecemos**:
- Personal accompaniment focused on Career Management;
- Continuous and personalized Training and Certification through our own Learning Center;
- Solidity;
- Trust and Growth;
- Competitive salary package with benefits.
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