Test Manager

**Content Guru** is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.

From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

**What we are looking for...**

Due to our rapid global expansion, we are looking for a talented Test Manager to join our exceptional team.

The Test Manager works in a customer facing role working alongside the internal project engineering and project management teams to clarify testing requirements, coordinate test execution, develop customer facing test plans, results and reports. They also engage in tracing and resolving any testing related issues.

This person is responsible for maintaining and reviewing test plans. They will be tracking the outputs and defects of test execution, reporting these to the project teams. Tests will be traceable to user requirements to facilitate project reporting.

The role incorporates personnel and work load management of test engineers who will assist in the test executions.

**Location...**

This is an office-based vacancy and as such we expect all applicants to be willing to relocate or commute to our offices a minimum of 3-4 days per week as per our hybrid working policy.

**Key responsibilities of the role...**

**Plan**
- Create and Maintain detailed, comprehensive and well-structured test plans and test cases.
- Estimate, prioritise, plan and coordinate testing activities.
- Liaise with internal teams (e.g. developers, change engineers and product managers) to understand release schedules, and the level of need for testing.

**Test**
- Identify, record, document thoroughly and track bugs.
- Perform thorough regression testing when bugs are resolved.
- Perform usability and locale based testing on interfaces within a pre-production environment.
- Perform manual testing.

**Resolve and Document**
- Investigate the causes of non-conforming software and resolve issues.
- Maintain test results.

Produce training documentation/guidance as required to avoid recurrence of defects/issues identified in the QA process.

**Improve**
- Stay up-to-date with new testing tolls and test strategies
- Regularly review and devise improved process, testing tools/systems.

**Team leadership and development**
- Motivate, lead, coach, train and support the team to deliver exceptional project delivery.
- Proactively ready colleagues for next career opportunities through succession plans.
- Champion a culture of recognising and rewarding the right colleague behaviours.

**About you...**
- ISEB/ISTQB testing qualification is desirable.
- Good experience in a software testing role.
- Proven ability to manage, teach and motivate others.
- Good experience working in a customer-facing role.
- Strong knowledge of software QA methodologies, and processes.
- Experience with usability, performance and/or security testing.
- Good organisation skills and time management.
- Able to write clear, concise and comprehensive test plans/cases/reports.
- Good communication skills, able to convey technical information clearly.

**About the Company...**

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.