Engagement Manager

**Hiire is helping Hakkoda to hire an Engagement Manager for their team in Portugal.**

You will have the opportunity to build on your proven leadership skills and leverage your interest in inspiring others, building strong relationships, and creating a true followership. You’d be joining a team of passionate, forward-thinking engineers and data scientists who are charting a new course. In a collaborative team setting, you'll work closely with others but also operate autonomously with little direction. Your superior problem-solving, analytical, quantitative, and conceptual thinking skills and strong interpersonal and communication skills will ensure successful client projects and team performance. You will find a culture rich in collaboration, and personal development and one that recognizes and pursues the zest for life.

As a Hakkoda Engagement Manager, you will lead client engagements and Hakkoda teams in PT and in the UK. You will lead the day-to-day execution of client projects while guiding and developing individual team members. You’ll work directly with clients - usually remotely - and you’ll take ownership of the overall project and its end products.

**Qualifications**:

- Bachelor’s degree in Computer Science, Engineering, or other relevant fields
- 4+ years in technically related project/program management roles
- Experience leading Agile/Scrum projects and associated ceremonies; can demonstrate understanding of Agile framework;
- Experienced in building and strengthening client relationships to achieve long-term partnerships
- Develop a thorough understanding of our products and service offerings to better align to client needs
- Exceptional analytical and quantitative problem-solving skills
- Strong stakeholder management, presentation, and communication skills
- Initiative taker, eager to break new ground, create opportunities for others
- Demonstrated leadership ability in a team environment
- Outstanding project and process management skills with eye towards continuous process improvement
- Demonstrates solid technical acumen and understanding of the technical components of the project delivery
- Superb client service skills with both creative and analytical mindset
- Demonstrates proficiency in soft skills from both a client and team perspective
- Capable of handling/can be assigned to large-scale projects
- Able to independently draft, communicate and present status summary of project deliverables and milestones along with issues and action items
- Effectively manages project scope and client expectations simultaneously; proactively explains process to achieve client understanding
- Effectively identifies and manages risks, and associated remediation; professionally handles escalation when warranted
- Facilitates project UAT
- Ensures KPIs, CSAT are being met
- Experience in Professional Consulting Services desired
- Fluency in English is a must

At Hakkoda, we’re excited to connect with individuals who believe in our mission and are eager to grow with us — not just those who check all the boxes.

At Hakkōda Portugal, we believe in giving you the freedom to work from wherever you feel most productive. As a remote-first company, we understand that some days you may prefer the quiet of your home, while other times, you might thrive in a more dynamic environment. That’s why we offer full access to our cosy co-working space in the heart of Lisbon (Saldanha), giving you the best of both worlds.

Other benefits we offer:

- Comprehensive health insurance
- Competitive meal allowance
- Annual bonus opportunities
- 22 days of paid time off, plus 2 additional days (your birthday and Christmas Eve)
- Initial home office budget
- Work-from-home allowance
- Technical training and certification programs