Customer Service Representative

Há 5 dias

Lisboa, Portugal JUJUR Tempo inteiro

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: on site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

**DUTIES AND RESPONSIBILITIES**:

- Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
- Assist with general questions, product or service information, and basic technical support.
- Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
- Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
- Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
- Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
- Offer feedback to improve service processes and contribute to team knowledge sharing.

**REQUIREMENTS**:

- Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
- Basic understanding of customer service principles and the ability to follow standard procedures.
- Ability to handle technical inquiries and troubleshoot common issues with guidance.
- Experience with customer service software, ticketing systems, or CRM tools is preferred.
- Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
- Organized, detail-oriented, and able to manage multiple tasks simultaneously.
- Willingness to learn and adapt in a fast-paced or evolving support environment.
- Working schedule: shift rotation, Monday to Friday: 07:30AM-8PM

**OFFER**:

- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more

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