Customer Success Manager Portugal

Há 7 dias

Porto, Portugal Instaleap LLC Tempo inteiro

**What this is all about**:
We are a global company focused on developing the best fulfillment & delivery technology in the world. We provide leading retailers such as Walmart, Falabella, and HEB with advanced software solutions to conquer the eCommerce market through flawless operations.

Our technology is designed to operate at a large scale, driving cost efficiencies and providing the most delightful digital customer experience, in line with the best providers in the world. We strive to help traditional retailers take on the digital world in just a few days.

Instaleap has been growing fast over the past two years despite its (at the time) nearly sole product focus. It's time to scale our growth efforts with what is now a leading technology and distinguishing product in the space.

**Profile**

As a Customer Success Manager, you will be the **strategic partner for our customers at every stage of the process**. You will be the person that communicates our customer’s needs to our product team and will be focused on teaching our clients how to take advantage of all of Instaleap’s features and solve their business needs.

**What will you do?**
- Structuring an onboarding process for our clients.
- Maintain constant communication with the client to identify needs and escalate them to our product team.
- Maintain direct and continuous communication with senior stakeholders.
- Understand how Instaleap software can help our clients achieve their goals (includes understanding pains and relating them with our current product capabilities)
- Analyze the client’s current operational status and use data insights to define strategies to help improve their e-commerce transactions, understanding each store's operations while building a trusting relationship with Instaleap.
- Structure business and growth plans to achieve client’s digital growth.
- Enhance and maximize the client's digital presence through mentoring and consultative support.
- Monitor Customer Success KPIs to generate action plans and offer solutions to our customers.

**Your experience has been shaped by**:

- Experience performing in roles as a: consultant; project manager; Team Leader in operations or e-commerce; or similar experience in operations or e-commerce
- Experience in a fast-paced environment as a tech company or start-up
- Experience in last-mile delivery companies will be highly valued
- Experience managing cross-functional teams is a plus
- Engineering background would be amazing

**Your SuperPowers**
- Data-driven and results-oriented person.
- Previous experience in project management, operation roles, or customer-facing roles.
- Proven experience in stakeholder management.
- Problem solving and decision-making skills
- Excellent communication skills
- Native Portuguese, Fluent in English (B2-C1)

**What we bring to the table**
- A growing organization possibilities for personal development
- A challenging job that’ll be at the core of our growth ambitions
- Rock solid onboarding that’ll set you up for success in your job
- Mentoring and coaching by experienced SaaS leaders that can help you elevate your career
- Educational budget to support your studies or language courses
- Hybrid working policy

  • Customer Success Manager

    Há 3 dias

    Porto, Portugal Global Talent Tempo inteiro

    CUSTOMER SUCCESS MANAGER - PORTO RESPONSABILITIES:Bridge the gap between sales and customer support Ensure customers get fast time-to-value Keep clients engaged and regularly using products Build customer loyalty and reduce churn Keep a high-level view of the entire support process Advocate for customers Foster a customer-centric team environment Resolve...

  • Customer Success Manager Portugal

    Há 14 horas

    Porto, Portugal Infraspeak Tempo inteiro

    **Welcome to Infraspeak.** Our mission is simple: to transform facilities management with a **collaborative platform** that unifies every part of FM operations into one cohesive system — **enabling every stakeholder to Work as One**. We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end...

  • Customer Success Manager

    Há 4 dias

    Porto, Porto, Portugal Global Talent Tempo inteiro

    CUSTOMER SUCCESS MANAGER - PORTORESPONSABILITIES:Bridge the gap between sales and customer supportEnsure customers get fast time-to-valueKeep clients engaged and regularly using productsBuild customer loyalty and reduce churnKeep a high-level view of the entire support processAdvocate for customersFoster a customer-centric team environmentResolve customer...

  • Senior Customer Success Manager

    Há 2 dias

    Porto, Portugal 1WorldSync Tempo inteiro

    Do you want to help retailers increase their sales and profitability online? Are you someone who likes to take initiative, be a go-getter exceeding expectations? Good news! 1WorldSync is looking for a **Senior Customer Success Manager **to join our team in our Porto or Lisbon office locations in Portugal as part of the 1WorldSync Product Bundles...

  • Customer Success Manager

    Há 5 dias

    Porto, Portugal KultureTalent - Global Talent Tempo inteiro

    Customer Success Manager - iGaming - Porto About the job Customer Success Manager - iGaming - Porto CUSTOMER SUCCESS MANAGER- PORTO RESPONSABILITIES: - Bridge the gap between sales and customer support - Keep clients engaged and regularly using products - Build customer loyalty and reduce churn - Keep a high-level view of the entire support process -...

  • Customer Success Manager

    2 semanas atrás

    Porto, Portugal 1WorldSync Tempo inteiro

    Do you want to help retailers increase their sales and profitability online? Are you someone who likes to take initiative, be a go-getter exceeding expectations? Good news! Swogo, the newest partner of 1WorldSync, is looking for a **Customer Success Manager **to join our team at Porto or Lisbon office locations in Portugal. Swogo, a 1WorldSync company...

  • Customer Success Manager

    2 semanas atrás

    Porto, Portugal 1WorldSync Tempo inteiro

    Do you want to help retailers increase their sales and profitability online? Are you someone who likes to take initiative, be a go-getter exceeding expectations? Good news! Swogo, the newest partner of 1WorldSync, is looking for a **Customer Success Manager **to join our team at Porto or Lisbon office locations in Portugal. Swogo, a 1WorldSync company...

  • Customer Success Manager

    2 semanas atrás

    Porto, Portugal Host Wise Tempo inteiro

    **Job Opening**: Customer Success Manager **Get to Know Us** **Host Wise** is a game-changing **property management** company in Portugal, driven by a passion for revolutionising the vacation rental and real estate investment sectors. We connect** property owners, real estate investors, tourists**, and **digital nomads** from all corners of the...

  • Customer Success Manager

    Há 6 dias

    Porto, Portugal Cercle Tempo inteiro

    **Opportunity**: Customer Success Manager **About our client**: Our client is at the forefront of innovation in the logistics and technology sector, committed to enhancing operational efficiencies and customer satisfaction. They offer a dynamic and collaborative environment that fosters professional and personal growth. **Responsibilities**: - Cultivate...

  • Customer Success Assistant

    2 semanas atrás

    Porto, Portugal Cross Border Talents Tempo inteiro

    **Customer Success Assistant - Relocate to Portugal** Step into a role where your voice becomes a bridge between people and solutions. Our client is expanding their team in Portugal and is looking for multilingual professionals who can deliver exceptional service with empathy, precision, and confidence. **About the Role** As a Customer Success Assistant,...