Customer Success Manager

2 semanas atrás

Porto, Portugal 1WorldSync Tempo inteiro

Do you want to help retailers increase their sales and profitability online? Are you someone who likes to take initiative, be a go-getter exceeding expectations? Good news Swogo, the newest partner of 1WorldSync, is looking for a **Customer Success Manager **to join our team at Porto or Lisbon office locations in Portugal.

Swogo, a 1WorldSync company operates in the thriving and fast-paced world of e-commerce - helping the world’s most successful retailers in 30+ countries to increase their online profit and sales using our automated cross-sell bundle technology. 1WorldSync is the industry leader in product content management with 400 employees across the US, Brazil, Canada, France, Portugal, Switzerland, and the UK.

Reporting directly to ou**r CEO Swogo**, the **Customer Success Manager** will need to be hungry to learn, comfortable delivering against ambitious targets, and championing the customer.

As **Customer Success Manager **at Swogo, responsibilities include the following:

- Take total ownership of your customers.
- Work alongside our industry category experts to help our customer base.
- Build and implement strategies to drive account growth. You will be given retention and upsell targets to deliver against.
- Cultivate and develop relationships across your accounts. Connect with key stakeholders to ensure Swogo is viewed strategically.
- Profoundly understand your customers’ objectives, challenges, and expectations. Collaborate both internally and externally to create delivery plans for short and long term growth.
- Analyze performance data and deliver insight to customers.
- Work alongside the rest of the customer success to build processes and steer projects.

**Required Skills and Experience**:

- 1+ years customer facing and/or customer management experience
- Fluent English

**Desired Skills and Experience**:

- Proven track record of retaining and growing a book of business.
- Clear and confident communicator.
- Well respected, a trusted partner and somebody our customers will want to collaborate with.
- Experience in customer facing roles.
- Excellent organizational, problem solving, time management and influencing skills.
- Technically savvy and are happy communicating software updates and product evolutions to your customer base.
- Keep ahead of ecommerce trends and have an interest in the SaaS arena.
- Genuinely care about your customers, and profound customer empathy and an ability to understand customer needs.
- Team player.

**Benefits**:

- Vacation and Christmas allowance, paid in accordance with the law
- Meal allowance per day of effective work, settled monthly and paid by card or meal voucher
- Paid time off as well as company holidays, volunteer time off, and sick time
- Health Insurance, with ability to add family members

**Additional Details**:

- This position requires up to 10% travel.
- 1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at 1WorldSync are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate._

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