S2p Helpdesk Analyst

S2P HELPDESK ANALYST (JOB NUMBER: 2303GSS14387) **About the job** - The Middle Office Helpdesk supports our Accounts Payable activities in the Business & Transformation Office Cost Accounting Operations (CAO) Middle Office Department. This team is in charge of analysing and handling information requests from internal clients and external suppliers **Your Main Activities Are** - Analyse and provide adequate and timely response to all information requests - Ensure request resolution - Register best practices in the knowledge management database - Provide input to improve request resolution and contribute to continuous improvement **Profile and Skills to Success** - Bachelor’s degree preferably in Finance, Business administration or related areas - Up to 3 years of professional experience in a similar role and organisation - Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel) - Fluency in French - Great English communication skills - Strong analytical and problem-solving skills - Ability to manage priorities and work under pressure - Strong customer orientation - Active listening - Dynamic and pro-active - Accurate and rigorous - Strong verbal and written communications skills LI-Hybrid **Why joining BNP Paribas?** - **Leading banking institution** BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees - including more than 145 000 in Europe. - **Our presence in Portugal** Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses. - **International reach** Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: - **Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines; - **Investment & Protection Services** that include specialised businesses offering a wide range of savings, investment and protection services; - **Corporate & Institutional Banking **division that offers tailored financial solutions for corporate and institutional clients. - **Diversity and Inclusion commitment** - **Commitment towards work/life balance** At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working. - **Remote Working Conditions** At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. - In case you are selected for this role, further documentation will be requested to support your hiring process. **Primary Location**: PT-11-Lisbon **Job Type**: Standard / Permanent **Job**: STRATEGIC SOURCING AND PROCUREMENT **Education Level***: Bachelor Degree or equivalent (>= 3 years) **Experience Level***: Not Indicated **Schedule**: Full-time **Entity***: PRT - Group Functions