Customer Service

2 semanas atrás

Lisboa, Portugal GIGROUP Tempo inteiro

We are looking for dynamic people, who speak both **Polish and English**. If that is you, then we might have a perfect job for you.

This job would be for an office in Lisbon, for a position of customer service representative for a Portuguese technology company.

The CSR will have a key role in supporting our operations in Portugal, Spain, France, Belgium, Luxembourg and Poland. She/He will have the opportunity to work with different markets and have a dynamic day-to-day life characterized by a multiplicity of functions of the greatest importance at the HQ level:
**Main Responsibilities**:

- Investigate case details to determine the root cause of issues
- Communicate quickly and effectively to internal and external stakeholders
- Triage and escalate urgent issues in order to drive them to resolution
- Complete thorough documentation and notation on customer contacts and trends
- Provide feedback to management teams regarding processes and trends

**Requirements**:

- Fluent in both oral and written Polish and English.
- Experience in customer service (preferential)
- Used to working in a fast-paced and ambitious environment.
- Dynamic and proactive.

**What we offer**:

- Contract with our client
- Base salary above average
- Private health insurance
- Gym pass membership
- Flexible time (you own your time)
- Enhanced paid parental leave

If you think you are up for the challenge, send us you CV

//pt.Gigroup.Com.

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