Customer Support Agent with German
Há 6 dias
**Join a leading multinational tech company and provide top-tier support to premium members of a global streaming platform** We’re looking for a **German-speaking Customer Support Agent** to help users resolve issues, provide expert assistance, and ensure a seamless customer experience.
**Location**: Lisbon (Santos), Portugal
**Employment Type**: Full-time
**Salary**: Competitive + benefits
**Key Responsibilities**:
Troubleshoot and resolve **technical issues** efficiently.
Provide **clear solutions** to customer complaints within the required timeframe.
Collaborate with internal teams to escalate **complex cases** when needed.
Keep records of interactions and **document troubleshooting steps**.
Stay updated on platform features to provide **accurate support**.
**What We’re Looking For**:
**Fluent German (C2) & English (B2+)**.
Strong **verbal & written communication skills**.
Ability to **simplify technical language** for non-technical users.
Resilient and adaptable personality, able to stay calm under pressure.
Strong **problem-solving** skills and attention to detail.
A **team player** with the ability to work independently.
**What’s in It for You?**:
**Attractive salary & performance bonuses**.
**Private health insurance** for peace of mind.
**Meal & transportation allowances**.
**Relocation support & accommodation assistance**.
**Monday to Friday schedule** (09 AM - 06 PM, weekly rotation).
Be part of a **dynamic & friendly team** in a creative, fast-paced environment.
Career growth opportunities with **training & skill development programs**.
GermanJobs #CustomerSupport #HiringNow #LisbonJobs #TechCareers #StreamingPlatform #MultilingualJobs #JoinOurTeam
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