Customer Service Agent

2 semanas atrás

Lisboa, Portugal Marcos Valdés Tempo inteiro

Your Role as a Customer Technical Advisor:

- Respond and record consumer inquiries/questions raised through free phone lines for customers;
- Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
- Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
- Troubleshoot through the use of open questions, support documents, and system training;
- Offer recommendations to common problems or frequently asked questions.
**Requirements**:

- High School Diploma or Higher
- Native/Fluent German, or Portuguese, or Croatian, or French, or Finish or Dutch
- Good level of English, C1;
- Writing speed: 20 words per minute
- Active Listening
- Good Problem Solving Skills
- Strong troubleshooting skills

**Benefits**:

- Paid travel Expenses;
- Renewable contract of 12 months;
- Health Coverage and Private Health Care;
- Attractive Salary with performance bonus;
- Working hours: 40h per week = is 8 hours per day / 5 days a week;
- Greek lessons
- Free Real Estate Agency Fee
CV in English and in PDF MANDATORY.

**Salary**: 750.00€ - 1,200.00€ per month

Ability to commute/relocate:

- Lisboa, Distrito de Lisboa: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Experience**:

- Technical customer service: 1 year (preferred)

**Language**:

- Portuguese (preferred)
- German (preferred)
- Dutch (preferred)
- French (preferred)
- Finish (preferred)
- Croat (preferred)
Willingness to travel:

- 100% (required)

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