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Multilingual Trust
Há 16 horas
Saphir Recrut is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Trust & Safety Investigators to join their teams in Lisbon and to support a major technology company that provides mobility services, vehicle and scooter rentals, car sharing, and food delivery services in content moderation for Romania, Latvia, Lithuania, Estonia, Croatia, Poland or Czech.
**Your Role**
- Review and assess escalated cases for potential policy violations or safety concerns
- Respond to client’s customers inquires via phone, helpdesk and live chat
- Perform outbound calls during the investigation, to collect proofs of their complains, from drivers and customers
- Provide excellent customer service to riders and drivers, addressing inquiries and concerns effectively, including but not restricted to critical safety cases, demonstrating a great sense of empathy
- Handle Client’s customer’s complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutions
- Maintain a deep knowledge of Client services to provide efficient support and proactive suggestions
- Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information.
**Your Qualifications**
- C1 of Romanian, Latvian, Lithuanian, Estonian, Croatian, Polish or Czech
- B2 level of English
- The ability to thrive in a dynamic, team-focused and structured environment
- An ability to make decision based on rules and policies
- A passion for helping others achieve results
- An ability to handle potentially stressful situations.
**The Offer**
- 22 days of holiday
- Private health insurance
- Yearly flight home sponsored
- Relocation support with flight costs reimbursement and a room
- Support of employees experienced in helping relocating colleagues
- Free Portuguese classes
- Temporary contract for 12 months, Permanent after 2 years.
- Training compensation about 50% - around 15 working days
- After the training schedule for 8 hours daily, 5 times per week in shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday, 24/7
- Water sport activities, soft trekking and more
- A dynamic and creative team with positive and friendly atmosphere
**Tipo de oferta**: Período Integral
**Benefícios**:
- Cartão/Ticket refeição
- Formação Linguística Fornecida
- Seguro de vida
- Seguro saúde
Horário de trabalho:
- Horário flexível
- Período noturno
- Turno de 8 horas
- Turno rotativo
Tipos de pagamento complementares:
- Adicional nocturno
- Bónus de performance
- Bónus trimestral
- Décimo terceiro salário
