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Licorne Society a été missionné par une startup en pleine croissance pour les aider à trouver leur Head of Operations
**Who are they**:
Jak.ai is the first booking digital assistant that combines human and artificial intelligence.
We allow our customers to book all kinds of transport like airplanes, trains, and cabs but also hospitality like hotels and restaurants.
Jak.ai is looking for a Head of Operations to lead our Lisbon operations team as we emerge from the pandemic and look to aggressively scale our business. France is a critical market for Jak.ai globally, one of the biggest growth potential in Europe.
In 8 months, JAK went from 6 to 40 employees and from 0 to 4,000 bookings per month in France, Belgium, and Switzerland. By next year, we will be 100 employees for 15,000 clients in 4 countries.
The Jak.ai team is present in Geneva, Marseille, and Lisbon.
Our Value:
Be ambitious: Think big and worldwide
Be simple: keep the essential
Be focused: Do one thing really, really well
**Job description**:
Main areas of responsibility:
Optimization, Tools & Process
Optimize the CRM to reduce sticking points and lost information to increase sales and quality service
Organize all our internal processes into a coherent whole and which makes the team want to follow them
Make the business scalable and turn it into a machine to grow.
Bring a logical, structured, and efficient way of working to achieve results on time and deadline, while communicating progress along the way.
Comfortable with Product and Tech, and able to be obsessive about process automation through different tools
Sales Efficiency:
Set up reporting and allow the founders to have a dashboard of key indicators Regularly monitor performance indicators, monitor the achievement of objectives Create a culture where the processes are improved and used daily
Executive Management:
Work with the founders about the strategy and focus on the target and build the best way to follow and define ambitious goals
**Preferred experience**:
Significant experience in a start-up environment, in a similar role.
If you have worked with the sales and marketing team is a real plus.
Have a proven track record in terms of motivating staff and driving people to success & performance.
Have a business-driven mindset and can act as a self-starter who loves to own things end-to-end
Automation and tools lover.
Comfortable with data management and analysis (Python, SQL, automation)
Ability to prioritize and think strategically about scaling a multinational business
Fluent in French and English.
**Benefits**:
25 days of paid holiday
Join a fast-growing company with a clear vision and strong values
Join a fun and energetic team
A basket of BIO fruits delivered every Monday morning to the office
A gym (Lisbon) to work out
Team building trips
Events and conferences trips
**Recruitment process**:
1st introduction call - 20 minutes - Talent Team
A take-home written business case where you’ll be able to layout your vision for the role
Physical Interview - 60 minutes - Founder
Data Case where you’ll be able to demonstrate your Analytic Skills Google Meet Interview - 60 minutes - Founder
Google Meet Interview - 60 minutes - Advisors
Reference Check
Welcome on board
