Order Manager

**Siemens Global Business Services (GBS)** enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our goal is to optimize processes and provide services driven by expertise, in areas such as business administration, human resources, supply chain management, sales, marketing, and engineering. Through innovation and digitalization, we facilitate the achievement of a successful and sustainable transformation.

In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries. Check here, and get to know more about GBS.

Our **Opportunity-to-Cash** business line provides a variety of transactional and digital services - from lead generation to the collection of incoming payments. We also provide services related to Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and much more

**Are you ready to be part of the change? Come join us**

**Your mission will be**
- Review, validate, and process customers sales orders, ensuring their completeness, accuracy and compliant with current business rules and policies;
- Conduct technical and/or administrative tasks, mainly pre-defined support activities for service operations and delivery (Processes incoming orders, inquiries and/or requests regarding products and/or services);
- Performs order management for assigned customers within system ERP;
- Clarify order discrepancies with business units and customers;
- Resolving and investigating customer and business unit inquiries, supporting customer remotely and onsite, and providing 1st level user support in case of arising commercial and/or technical problems;
- Act as interface driving complex issues and questions between customer and Siemens business units/ warehouse/ factories / Service Technicians / Engineers / Sales Representatives;
- Ensure high level quality in all communication on behalf of Siemens with end customer to guarantee their satisfaction.

**We are looking for someone with**
- Degree in Finance or similar;
- Proficient in Microsoft Office (Outlook, Excel);
- Fluent in French (mandatory);
- SAP knowledge (Module MM/FI and SD, others will be a plus);
- Service Attitude and customer oriented;
- Strong communication skills (both orally and writing);
- Excellent organizational and planning skills;
- Strong work ethic - we are always acting in name of Siemens;
- Problem solving and fast thinking will help to resolve daily management issues;
- Team player;
- Your accuracy and ability to multi-task will help make you a success;
- Available to travel.

**What you can expect from us**

A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.

In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

**What makes us proud as an employer**:

- Merco - Companies and Leaders with the Best Reputation in Portugal (#1 Tecnology/Manufacturing)
- Forbes - World’s Best Employers (#1 Engineering & Manufacturing)
- LinkedIn - LinkedIn Top Companies (#2)
- OnStrategy - REPSCORE 2024: Brands’ Reputation in Portugal (#1 Engineering & Electronic Services)
- Fortune - World’s Most Admired Companies (#1 Industrial Machinery)
- SSON - Top 20 most admired Shared Services Organizations and Global Business Services in 2024

Please attach your CV in English.

**#Siemens #PeopleAtSiemens #GBSpartnerofchoice