Knowledge & Content Manager

Há 4 dias

Lisboa, Portugal Habyt GmbH Tempo inteiro

Habyt's mission is to provide the best housing experience, anywhere. We develop and manage beautifully designed, community driven and technologically empowered living spaces to create a modern living concept. We are funded by top VC and Real Estate investors in Europe. If you are passionate about real estate, would like to join a dynamic, talented and diverse team of professionals - you are at the right place

We are on a steep growth curve, and are looking for a Knowledge & Content Manager to further develop our Customer Experience strategy.

Tasks
- Define the knowledge management strategy for our knowledge base and maintain high quality, up-to-date, and searchable content for audiences of varying skill level, while assessing the impact on chatbots integration.
- Maintaining the knowledge management system or platform and leverage analytics to evaluate business impact (ex: return on investment), track the usage and define efficiency of the knowledge base content.
- Lead, coach and develop a team of authors from each department
- Establish writing guidelines based on knowledge base best practices and develop the team to ensure they are achieving or surpassing them.
- Encouraging a culture of knowledge-sharing and collaborative work flow among departments and project teams
- Ensuring that employees are sure of the knowledge management processes, including the purpose of doing so.
- Making sure that the right knowledge goes to the right people, and that this information is promptly applied to business activities
- Helping capture new knowledge with the usage of a knowledge management system
- Monitor progress and learning processes by keeping track of engagement, project outcomes and other metrics

**Requirements**:

- Bachelor's or Graduate's Degree in business, IT, English, technical writing and communication, or related.
- Minimum of 3 years experience as a Knowledge Manager, Content Strategist, Technical Writer or related field.
- Experience working with Content management systems (CMS), Knowledge-bases and / or intranets.
- Great leadership, effective communication, problem-solving, coaching and teamwork skills to adequately manage competing priorities.
- Strong attention to detail, organizational skills and analytical skills
- A confident, natural leader and problem solver with demonstrated critical thinking and collaboration skills.
- Strong command of English language and good communication skills.
- Nice to have: CKS / CKM certification: Project management certification

**Benefits**:

- Join a great team and become a strong leader within the Habyt cosmos: your colleagues are talented, motivated self-starters;
- Live first hand the Habyt remote culture: work from any of our Habyt locations, anytime.
- Be a part of an innovative business model with global impact; A high degree of responsibility and involvement from day one;
- Fast decision-making and flat hierarchies make Habyt a great place for your professional growth.

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