Application Manager

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Application Manager

**Country**:Portugal

**City**:Lisbon

**Department**:Corporate Functions

**Job ID**:44480

**Job Grade**:
**Hiring Manager**: Laura Simões**Internal Posting Date**: 31/01/2025- Professional | Permanent | Full-time | Hybrid
- Our **Corporate Functions** teams make sure everything at Grünenthal runs smoothly by bringing together people with a wide range of skills - from experts in finance, IT, HR, law and compliance through to business strategists and creative media minds. If you’re a great collaborator and a strong communicator, you’ll feel right at home here. Join our team and join forces with colleagues across our business to maximise our company’s positive impact on patients and their families.- We are looking for an experienced Application Manager to oversee and manage our MasterControl platform. This person will be responsible for the administration, maintenance, and continuous improvement of the system, ensuring compliance with regulatory requirements and supporting business needs.

**What the job looks like**:

- Manage the configuration, administration, and maintenance of the MasterControl platform;
- Provide technical support to end-users and key stakeholders;
- Work closely with IT, Quality, and Compliance teams to ensure regulatory compliance;
- Develop and maintain user access controls, permissions, and security policies;
- Monitor system performance, conduct troubleshooting, and coordinate with MasterControl support when necessary;
- Manage the 3rd party supplier that is providing support to the tool;
- Manage incidents, change requests, and service improvements following ITIL principles.

**What you'll bring to the table**:

- Knowledge of Quality Management processes (QMS, CAPA, Change Control, Document Control, Training, Audit Management);
- Ability to troubleshoot technical issues, manage incidents, and implement system improvements;
- Excellent communication skills to work with both technical and non-technical teams;
- Strong problem-solving mindset and the ability to work independently;
- Experience with project management methodologies (Agile, Waterfall, ITIL is a plus);
- Strong communication skills to effectively convey technical information to non-technical stakeholders, and to collaborate with end-users and Service Owners;
- The ability to analyze complex problems, identify root causes, and develop and implement effective solutions;
- A good understanding of the business and its goals, and the ability to align IT services with business needs;
- A focus on delivering high-quality IT services that meet the needs of internal and external customers;
- The ability to adapt to changing business and technology environments, and to continuously improve IT services;
- Languages: Fluent in English (Spanish or German nice to have).

**___________________**

About Grünenthal

Grünenthal is a global leader in pain management and related diseases. As a science-based, fully-integrated pharmaceutical company, we have a long track record of bringing innovative treatments and state-of-the-art technologies to patients worldwide. Our purpose is to change lives for the better - and innovation is our passion. We are focusing all of our activities and efforts on working towards our vision of a world free of pain.

Grünenthal is headquartered in Aachen, Germany, and has affiliates in 27 countries across Europe, Latin America and the US. Our products are available in approx. 100 countries. In 2023, Grünenthal employed around 4,400 people and achieved revenues of € 1.8 bn.

Your HR contact:
**Sara Marques