Direct Account Manager, UBER Eats

Since 2020, Delivery at Uber has grown tremendously on the back of increased demand caused by the pandemic. Merchants across all categories have increased their investment and interest in their digital and delivery offering. Without having their own on-demand logistics capability, merchants are looking for a partner who can fulfill the requirement for last-mile delivery. With millions of drivers and couriers providing on-demand logistics through our existing marketplaces, Uber is uniquely positioned to allow merchants to use our network of couriers, fulfilling the on-demand last-mile-delivery service for orders placed on their own app and website.

Uber Direct is a new business that focuses on last-mile delivery across all verticals - Online Food Delivery, Grocery, Retail, Ecommerce - empowering merchants to deliver orders generated on their own channels (outside of Uber’s marketplaces) with the most convenient experience. Direct is rapidly growing the ways in which Uber connects the world. Our goal is to set the momentum that will transform Direct into a sizable part of our business by EOY'23. Uber Direct has the potential to be our next multi-billion dollar business.

**About the Role**:
This role will be a part of a newly formed Direct team in Portugal, but it's going to be working very closely with the Central Uber Direct team based in Amsterdam and cross-functional stakeholders.

You will use your business development skills working with a growing base of Partners (Enterprise/Key accounts) to fuel Uber's Direct growth in Portugal, leading the relationships with top managers in the industry.

You will play an integral role on a cross-functional team, executing towards our vision and strategy of connecting Ecommerce to final consumers. You will be the face of Uber Direct externally to a portfolio of partners, where you will negotiate and help operate high-priority partnerships that drive revenue growth. You will focus on creating a long-term relationship with our partners, providing valuable strategic and operational insights, while solving problems with a hands-on approach. You will collaborate across internal teams including product, finance, legal, compliance, and operations to provide the best service to our customers

**What You’ll Do**:
As a Uber Direct Key Account Manager, you will be responsible for:

- Clearly **understand and communicate the value of Uber Direct** to Enterprise Accounts
- ** Seek and achieve logistics**, same-day delivery, delivery as a service industry knowledge to have enriching conversations with Enterprise Accounts
- ** Perform a broad range of financial, quantitative, and qualitative analyses** to deeply understand the partner's logistics reliability and maximize value
- ** Develop meaningful and long-lasting relationships** with key partners by focusing on building trust and crafting successful joint business plans
- ** Analyze operational metrics, identify areas of improvement and implement new processes** to ensure the reliability of the orders.
- ** Achieve** and consistently exceed monthly goals (financial and qualitative)
- Act as an ambassador of Uber's mission, brand, and product - being a problem solver for partners and team
- Present and **report key results** to partners, internally and externally

**What You’ll Need**:

- At least 3 years of experience in **operations management/sales/business development** work in a large business or growing a startup
- ** Experience in sales and/or account management**, a consistent record in business development and client management preferred
- Good **business understanding and judgment**. Comfortable dealing with financial information and thoughtful about overall strategic choices
- ** Empathetic** when dealing with different people. Able to quickly **build relationships** with external and internal partners
- ** High adaptability** to change and ability to execute quickly. Able to pivot from long-term thinking to immediate action tactical response
- Analytics chops: Google Sheets/Excel (Intermediate is fine) and SQL (preferable but not mandatory)
- You're a self-starter and **take initiative to seize opportunities**: The Direct team is evolving every day and requires highly motivated individuals who are responsible for all aspects of business in their market
- Proficiency in English and Portuguese