Player Support Specialist

1 semana atrás

Lisboa, Portugal Thoth AI Portugal Tempo inteiro

The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous support to enhance the overall gaming experience. We are actively sourcing talents and we offer a **competitive salary**and a **comfortable work environment**with the **recreation room**.

**Responsibilities**:

- Respond to players' in-game inquiries and provide solutions to issues.
- Handle and resolve related complaints, suggestions, and consultations.
- Engage with the players to gather feedback and enhance player’s satisfaction.
- Monitor and report any game anomalies or issues.
- Collaborate with technical teams to resolve issues promptly.
- Contribute to the improvement and optimization of existing processes and content.

**Requirements**:

- Native written proficiency in one of the languages**:Russian**:

- With good spoken, listening and written **English** skills
- Ability to communicate effectively with diverse audiences.
- Being a Gamer

**Experience and Skills**:

- Experience in the Game customer service or a related field (preferable).
- Familiarity with the gaming industry and a passion for anime culture.
- Some gaming experience will be considered an advantage.

**Personal Attributes**:

- Excellent communication and collaboration skills.
- Strong service orientation with resilience to stress.
- Responsible, patient, and details oriented, with a focus on execution and continuous improvement.
- Ability to support and manage multiple projects simultaneously.

**Working Conditions**:

- Ability to work in a fast-paced environment.
- A comfortable work environment and a relaxed work atmosphere.
- Flexibility to work in shifts, including weekends and holidays, if required.

**Experience**:

- Game customer service: 1 year (preferred)

**Language**:

- Russian (required)

**Location**:

- Lisboa, Distrito de Lisboa (required)

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