Quality Customer Contact

**Forvia, a sustainable mobility technology leader**:
We pioneer technology for mobility experience that matter to people.

**Your mission, roles and responsibilities**:
Experience:

- Fast moving manufacturing experience
- Experience of leading problem solving initiatives
- Automotive experience (nice to have)
- Experience in other functions (e.g. production, logistics etc.)
- Nice to have: minimum of 2 to 3 years of experience in quality-related roles, ideally in customer contact environments.

Skills and competencies
- Good quality foundation (capability study, SPC, FMEA, problem solving methodology, Control Plan etc.)
- Strong analytical and proven team problem solving skills
- Continuous improvement attitude
- English
- Must be able to establish good customer intimacy
- Ability to anticipate customer issues and provide solutions
- Strong communication and interpersonal skills
- Ability to provide advice to management team
- Strong attention to detail
- Strong team player
- Remains calm under pressure
- Automotive customer knowledge; process techniques (e.g. welding)

**Your profile and competencies to succeed**:
The Quality Customer Contact is responsible for the interface between the customer and the plant for any quality matters. They represent the customer voice into the plant. Be in charge of getting customer’s approval for PPAP, deviation, transfer.
The main missions of the role are:

- Be the main representative of the plant to the customer and represent the customer in the plant
- Manage the residents or subcontractors (for delegated activities) at customer premises, if applicable
- Organize and participate to all technical meetings with the customer (Solve technical problems, manage changes, progress path, ) and ensure all validations as required by customer are completed
- Review and discuss customer quality results
- Audit all related storage sites and the Customer assembly line in order to ensure the compliant use of our products, for external products, validate, with the SQA, the 8D from the supplier
- Define and enforce the scale of customer voice within the plant (e.g. demerit products, PPM...) and implement / leads appropriate recovery plan with the plant
- Drives customer compliant resolution process, ensuring robustness of problem solving (8D)
- Ensure the correct escalation of the alert system in the Plant
- Ensures appropriate feedback to the customer: timing and robustness of 8D, presentation of results and progress.
- Can represent plant quality during the launch of new programs
- Track all warranty claims
- Responsible for the approval of initial samples (change management) and boundary samples
- Preserves physical initial and boundary samples if applicable of the product and archives the initial samples approval files
- Manages derogations with the customer
- Has the responsibility and authority to stop non conforming products, shipments and / or production
- Perimeter: pre launch production to end of life.

**What we can do for you**:

- At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
- We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.
- We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.
- We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world)
- We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans.
- Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy.

**Why join us**:
FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.