Corporate Trust Operations Officer

**About the job**

The Corporate Trust Operations Officer is responsible for analysing and integrating missing data in the systems, performing the consequent controls according to the procedures in place and ensuring that SLAs are met

**Your Main Activities Are**

Process activities following the operational procedures in place, ensuring the SLA is met and perform the tasks according to work allocation

Performing the controls according to the procedures and risk mapping (checklists, 4 eyes check, among others)

Analyse and integrate missing data in the systems while comparing data from different sources ensuring its reliability

Manage queries, while understanding the different priorities and forward the requests to the respective departments

Ensure escalation of non solved queries and potential incidents

Extract reports, gather information and provide information to support the decision process and/or oversight duties

Ensure client satisfaction by following up on their instructions, ensuring that queries are dealt in a timely manner and respecting the norms and standards

Training the newcomers, smoothing the onboarding process

Sharing continuous improvement projects by raising improvement points and contribute to implement them

Contribute to a good team atmosphere and follow the Group's code of conduct

**Profile and Skills to Success**

Bachelor's degree in Economics, Finance or Accounting

Relevant experience in Banking and Financial Operations

Fluent (C1-C2) English level

Proficiency in MS Office Pack (namely Excel)

Ability to collaborate / teamwork

Attention to detail / rigor

Client focused

Organisational skills

Critical thinking

Ability to deliver / results driven

LI-Hybrid

**Why joining BNP Paribas?**
- ** Leading banking institution**

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.
- ** Our presence in Portugal**

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.
- ** International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
**Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines;

**Investment & Protection Services **that include specialised businesses offering a wide range of savings, investment and protection services;

**Corporate & Institutional Banking **division that offers tailored financial solutions for corporate and institutional clients.
- ** Diversity and Inclusion commitment**
- ** Commitment towards work/life balance**

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
- ** Remote Working Conditions**

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

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- In case you are selected for this role, further documentation will be requested to support your hiring process.