Order Management Specialist

**Order Management Specialist**: GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success - come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company. Why join GEA **Job information** **Reference Number** JR-0033386 **Job function** Service **Position type** Full time **Site** Rua Mariano Pina, Lote 1285, Loja Dta., 1500-442 Lisbon Lisbon - Your responsibilities and tasks: GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio. For our offices in Lisbon, we are currently looking for an Order Management Specialist. The main responsibilities are: - Eventually distributes requests from the common customer service Inbox to other colleagues in the department. - Quotation Management: Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior. - Order Management: Manage customer’s purchase orders. Create Sales orders, purchase goods to central warehouse and follow-up delivery. - Order delivery tracking, in coordination with Supply Chain & Logistics - Administrative management of service requests: Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator). - Invoicing of services: proforma and final, after verifying that the documentation and data are correct. Tracking and receipt of orders for billing. Arise credit notes in compliance with the general approval guidelines. - Management of maintenance contracts: registration of the relevant information of the contracts in the system, control of intervention dates, modifications in the list of materials during the term of the contract, billing. - Management of incidents that arise during each phase of the “order to cash” process until resolution - Travel management of the technicians and the rest of the colleagues Your profile and qualifications: - Studies in Administration & Finance - Minimum 3 years of experience in the Back-office department (Order Manager role) - Training, knowledge, and experience in administration - Valuable to get experience as part of project management team - Sensitive leadership personality experienced in leading high performance production organizations - Portuguese (Native) - English & Spanish (Advanced) - High performance and result orientation - Outstanding communication skills - Convincing personality successfully pushing for results despite facing resistance - Ability to communicate to with all levels within the organization We offer: - A flexible remuneration package - Work-life balance hybrid working model as a combination of home-office and working in the office - 22 vacation days per year - Great work environment as part of a collaborative team - Internal training and career development opportunities at national and international level - Be part of a "Top Employer 2025" company. - GEA values equal opportunities. Applicants are therefore considered regardless of their age, gender, race, ethnic origin, skin color, religion, belief, descent, genes, disabilities, sexual orientation, marital status, veteran_ _status_ _or other characteristics worthy of protection. Applicants with disabilities are welcome and will be given preference if they have the same qualifications._