Senior Specialist, Customer Success

**WHAT MAKES US A GREAT PLACE TO WORK**

We are proud to be consistently recognized as one of the world's best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

**WHO YOU’LL WORK WITH**

External Talent Function (ETF) is a world-class, integrated function designed to strategically leverage and deploy external talent at Bain, including advisors, contractors, external experts. The ETF mission is to deliver seamless access to world-class external talent & expertise to accelerate Bain’s growth and clients’ results.

The External Talent Function Senior Specialist will be part of an ETF team covering ETF support to a “scope” of several capabilities / industries globally as well as sometimes capacity support to one region.

The Senior Specialist will be responsible for the successful end to end delivery of external talent sourcing to support the “scope” covered by the team he/she belongs to.

The specialist will act as the key point of contact for Bain partners, local Staffing and practice teams on their sourcing needs related to a specific case or proposal.
The focus of the role will be to ensure the quality and volume of ETF deployments within his/her scope by:

- Autonomously coordinating the end-to-end process from sourcing, onboarding and performance management for RTN contractors and BAN advisors
- Ensuring best client experience on sales support, request management and support to augmented teams
- Ensuring best contractors / advisors experience on end-to-end deployment within Bain teams
- Developing strong relationships and efficient ways of working with RTN talent providers on the scope covered

The Senior Specialist will also **contribute to GTM activities**(autonomously creating marketing content and PowerPoint decks, participating to or leading some demand generation calls with practice teams, local staffing and partners). He / she will also **drive** **transversal initiatives to continuously improve ETF operations and tools.**

The role includes **managing direct relationships** with 1) Bain Partners and Associate Partners for the requests they will cover, 2) Bain practice teams for the capabilities covered, 3) Local Staffing teams in the region covered, 4) RTN talent providers and other third parties, 5) BAN advisors and RTN contractors deployed into Bain teams and 5) Bain business functions (HR, Legal, Finance )

**WHAT YOU'LL DO**

**Key Responsibilities**:
**Request Management and talent recruitment**
- Work as a thought partner with case teams and Staffing teams on new requests for external talent; guiding them as to the best external talent solution for their expertise needs
- Provide end-to-end request management for external talent requests, including database searches, working with talent vendors, recruiting externally where appropriate, with a high level of autonomy and answer first
- Clarify case teams needs and appropriate level of talent and address potential questions on ETF operational and commercial model
- Deliver thoughtful shortlist of suitable Advisors or contractors from existing Bain network, providing recommendations based on both database searches and their own knowledge of relevant Advisor roster
- Perform the contracting of advisors / contractors as well as required compliance checks (with support from ETF Risk and Compliance team if needed)
- Coordinate the onboarding of advisors / contractors, monitor their performance during the case and support case team as needed during the deployment
- For capability senior specialists: If needed, put in place (with support from Manager) and run buffer programs to address specific local capacity needs
- Maintain the accuracy, quality and integrity of all search information in the proprietary database and work closely with the broader ETF team to support the database of talent as it is built up over time

**Contribute to GTM activity on scope covered,**with guidance from Manager
- Participate to or lead some discussions with Bain partners, practice teams and staffing teams in order to raise awareness on ETF offering, identify priority areas of support and review BAN advisor bench

**Contribute to the development of new offerings to address practice needs**
- Ensure the quality and depth of external talent pool**on scope covered - in coordination with RTN Vendor Management and Talent Management teams and with support from his/her manager.
- Be an expert of key RTN talent providers on “scope covered” and build stron