Customer Financial Services Specialist

We have an exciting opportunity for you to join our team as a (INSERT JOB TITLE) **Who we are**: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together. **What you will be doing**: As a **Customer Financial Services Specialist**, you will be responsible for leading end-to-end process improvements, ensuring quality in operational workflows, and driving system innovation to optimize internal stakeholders and vendor performance. You will act as a key enabler for our Revenue Operations team, ensuring efficient setups and fostering a culture of constant innovation. **Key Responsibilities** - ** Process Leadership**: - Analyze and refine financial processes to enhance efficiency and reduce operational bottlenecks. - Develop and document standard operating procedures (SOPs) for vendor teams to ensure consistency and quality. - ** Vendor Oversight**: - Collaborate with BPO vendors to ensure compliance with performance standards and company policies. - Lead quality checks and audits on vendor processes to maintain high operational standards. - ** System Optimization**: - Identify opportunities for system improvements and automation to streamline invoicing and financial services operations. - Collaborate with IT teams to implement system upgrades or new tools that align with business objectives. - ** Implementation Improvements**: - Oversee the implementation of new processes, systems, and tools with BPO vendors, ensuring seamless adoption. - Drive cross-functional collaboration to resolve implementation challenges and optimize rollouts. - ** Revenue Services Support**: - Ensure the Revenue Services is efficiently set up and operating smoothly, minimizing errors and delays. - Monitor invoicing workflows, identifying areas for improvement and proposing innovative solutions. - ** Continuous Innovation**: - Foster a culture of innovation by introducing new ideas, tools, or methodologies that improve overall financial services efficiency. Track industry trends and best practices to keep FedEx at the forefront of operational excellence. **What do you bring with you**: - 3+ years of experience in financial services operations and/or process improvement, or related roles. - Strong analytical skills with experience in process mapping and workflow optimization. - Proficiency in financial systems and tools, with experience in ERP software (e.g., SAP, Oracle, or similar). - Excellent attention to detail and quality assurance expertise. - Strong communication skills to manage vendor relationships and drive cross-functional collaboration. **Preferred**: - Experience working with BPO vendors or in a shared services environment. - Familiarity with automation tools or scripting for process improvements. - Knowledge of invoicing processes and related compliance requirements. **What do we offer**: - Attractive compensation package - Training to get you started and on-the-job learning opportunities - Extensive learning resources to further develop your skills and knowledge - Tuition Assistance Program (*applicable for FedEx positions with a permanent contract) - Employee Assistance Program for you and your family in difficult life situations - Employee reduced-rate shipping - Great career opportunities - FedEx is one of the worlds most admired companies and trusted brands year after year Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx. LI-Hybrid LI-Hybrid FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all **Our Company**: FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. **Our Philosophy**: The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the