Customer Service Advisor

Há 7 dias

Porto, Portugal JUJUR Tempo inteiro

Position: Customer Service Advisor

Location: Porto, Portugal

Work model: On-site

Employment type: permanent contract

**DUTIES AND RESPONSIBILITIES**:

- Support our merchants for all questions and inquiries about our product and service
- Actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants
- Closely work with other departments together, for example Sales and Marketing

**REQUIREMENTS**:

- Native/fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level)
- Ability to take stressful situations well
- Previous Contact Centre or Customer Service experience (preferable)
- Good and customer-friendly service is the highest priority for you
- Curious and persistent in solving issues
- Organized and can keep a cool head even in stressful situations

**OFFER**:

- Working hours: Monday to Friday, between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement
- Workload: 40h/week (full time)
- A dynamic and creative team with a positive and friendly atmosphere
- Food vouchers
- Guidance and tools to reach your full potential
- Training Conditions Duration: 30 calendar days - Monday to Friday, between 08:00 and 17:00
- Relocation support

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