Customer Service Advisor

2 semanas atrás

Porto, Portugal Elevare Tempo inteiro

We're looking for **German** speaking Customer Service Advisors to join our client's team in the beautiful Portugal

**What you'll do**:

- Give accurate, valid and complete information by using the right procedures;
- Be the owner of the customer query and ensuring a timely resolution and response;
- Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner;
- Meet and exceed our customer service quality goals, compliance regulations and productivity targets;
- Create amazing customer experience that people value and we are proud of;
- Be responsible to follow the direction of management and provide feedback

**What's the offer**:

- Work from home (from Coimbra above).
- Health Coverage and Private Health Care.
- Attractive Salary package with performance bonus.

**What we're looking for**:

- German C2
- English B2
- Ability to resolve customer concerns and create a seamless customer experience.
- Self Sufficient & confident in troubleshooting basic technical issues related to Connectivity, Systems & Devices.
- Ability to walk customers through complex procedures from start to finish.
- EU Citizenship / Residence card / Manifest of interest

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