Customer Support Manager
Há 6 dias
**About Taxtris**
Tax automation & compliance platform that enables digital asset platforms (crypto exchanges, NFT platforms etc) to provide tax calculation and reporting to their end users.
**The role (remote)**
- Set up the customer support processes
- Build and coach a team of customer support agents
- Create support guidelines
- Supervise the daily activities of the support team
- Prepare weekly and monthly reports
**The profile**
- Min. 3 years of customer support experience
- Min. 1 year of leading customer support teams
- Passionate about the crypto sector
- Hands-on
- Team player
- Fluent English, other languages are a plus
**Benefits**
- Competitive compensation
- Positive team atmosphere
- Experience in an early stage startup
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