IT Service Manager for Global Business Services
Há 4 dias
**The time to change is now**
It's time to build a sustainable future and define how we evolve through technology with purpose.
- At Lisbon Tech Hub we create value in the business digital transition, from Portugal to the world, and IT solutions with purpose. Our team has more than 1300 experts working in areas such as Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management and IT Strategy & User Experience.
Lisbon Tech Hub innovates, designs, transforms the information technology solutions and services for Siemens through our delivery units.
Transforming our future starts with every day
Lisbon Tech Hub is the home of the new technologists - Dream Builders, Impact Creators & Future Makers.
Are you one of them? Join us
**What role will you play?**
- Oversee service delivery, take accountability, and report performance (Service Levels. KPIs and Costs) of each individual IT service.
- Building strong partnership relationships with our providers, IT business partners and our business stakeholders.
- Manage ongoing IT Initiatives and onboard changes on a controlled fashion to the Global Business Services world.
- Drive any regulatory and compliance related topics together with our Provider Management and Risk and Compliance chapters.
- Escalate performance related issues and customer complaints to service owners and proactively discuss with the associate providers our customer demands.
- Take ownership of all major incidents and represent GBS at the crisis meetings. Communicate status updates to GBS management and business stakeholders.
- Provide accurate and regular performance and consumption reports to the management upon periodically and upon request.
**What do you need to have**:
- Bachelor's or Master's Degree in Computer Science or related Engineering field or equivalent practical experience.
- Eagerness to learn new technologies.
- Excellent oral and written skills in English.
- Min 5 years of experience in similar role.
- Experience in dealing with third party-provided services.
- Good communication and networking skills in an intercultural environment and across all management levels.
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
- Ability to manage and prioritize tasks efficiently.
- Solid resource planning and problem-solving skills.
- Knowledge of ITIL principles, DevOps and Project Management methodologies
- Excellent oral and written skills in English.
**What we have to offer**:
A flexible home office and schedule policy, virtual budget to improve your home office setup, health insurance, a Pension Plan and a Siemens Share Program time and financial support to your studies, medical center in the facilities, sport groups, 2 days for volunteering initiatives and a cool and relaxed environment.
Access to e-learning platforms (Learnlight, Bookboon, Linkedin Learning and more), discounts with partners.
Siemens #LXTechHub #ITMakesUsMove
We recognize that building a diverse workforce is crucial to the success of our business. Therefore, Siemens provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.
**Organization**: Global Business Services
**Company**: Siemens S.A.
**Experience Level**: Experienced Professional
**Job Type**: Full-time
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