Senior Product Manager for Global Business Services

**The time to change is now**

It is time to build a sustainable future and define how we evolve through technology with purpose.

At Lisbon Tech Hub we create value in the business digital transition, from Portugal to the world, and IT solutions with purpose. Our team has more than 1300 experts working in areas such as Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management and IT Strategy & User Experience.

Lisbon Tech Hub innovates, designs, transforms the information technology solutions and services for Siemens through our delivery units.

Transforming our future starts with every day

Lisbon Tech Hub is the home of the new technologists - Dream Builders, Impact Creators & Future Makers.

**Are you one of them? Join us**

**What role will you play?**
- Oversee service delivery, take accountability, and report performance (Service Levels. KPIs and Costs) of each individual IT service.
- You will be globally responsible for managing the digital products in the context of Siemens Global Business Services (GBS)
- Standardize and rollout of Intelligent Document Processing services solutions across GBS
- You build and maintain the product roadmaps in alignment with our customer and ensure clear value propositions, KPIs and technical requirements
- You engage with our DevOps teams across different digital domains to ensure requirements are clear, delivery plans are captured, communicated and progress towards deliverables is maintained
- Coordinate service development and implementation as a Product Owner (setting up User and aligning stories, testing of developments, support defect analysis, etc.)
- Continuous product improvements and enhancement
- Contribute and support planning, budgeting, design, and alignment of service management processes and GBS solutions landscapes
- Stay abreast of developments in industry regarding IT Technology & Services as well as Solution Management
- Governance for the respective product or process
- Provisioning of technical service expertise
- Runs proofs of concept, development activities, and projects
- Be an agent for change by consulting our Service Lines

**We are looking for**:
- 5 plus years’ experience with scientific approach to problem solving using quality management processes and analytics combined with strategic view based on roadmaps, project portfolios, and architecture
- Ability to understand and communicate technology and complex solutions in customer terms
- True service approach with solid focus on user experience, user satisfaction, and outstanding support
- Outstanding global collaborator, communicator, and influencer
- Ability to think and make decisions in scalable service solutions and platforms
- Ease in connecting with service providers to align on how to build/configure, scale platforms, and deliver customer centric service solutions on time, in scope and within budget
- Experience in systems integrations is a plus
- Technical experience in OCR solutions is a plus
- Used to act in an international environment with virtual teams
- Strong analytical capabilities needed to be able to overlook the complex integration aspects and dependencies

**What makes us proud as an employer**:

- The Biggest of Tech Portugal -Technology Production Category (Awarded by Exame Informática and Visão Magazines)
- Top Companies to work in Portugal (Awarded by LinkedIn)
- Healthy Workplaces Award - 3rd large corporations (Awarded by Portuguese Psychologists’ Association)
- Most ESG responsible company in Tech/Industrial Sector (Awarded by Merco Corporate Reputation Monitor)
- 2nd Best Engineering Company (Awarded by Teamlyzer, biggest portuguese tech community platform)

**We are thrilled to have**:
A hybrid working model with a flexible working hours policy in order to promote work life balance. A budget for setting up a home office, health insurance, possibility to have a sabbatical leave or non-paid time off and a financial support program for your studies.

You also have a medical center on the premises, sports groups, 2 days volunteering, access to e-learning platforms (Learnlight, Linkedin Learning and more) and discounts with partners.

To all these benefits we add the possibility to work in a fresh, relaxed, and always motivated environment

**#Siemens #LXTechHub #ITMakesUsMove