Customer Support Specialist

2 semanas atrás


Lisboa, Portugal LEADS4SALES Tempo inteiro

**Customer Support Specialist - Irish Market (Lisbon)**

We are recruiting Customer Support Specialists for the Irish Market to work in Lisbon.

**Main Responsibilities**:

- Handle customer inquiries efficiently and empathetically
- Manage complex cases, including investigations and disputes
- Support fraud prevention processes
- Identify and assist customers in vulnerable situations
- Support new colleagues during onboarding
- Adapt to different tasks and business needs

**Profile**:

- English level C1/C2 (mandatory)
- At least 12 months of experience in customer service or in banking, finance, or insurance
- Strong communication skills and customer-oriented attitude
- Ability to make decisions and handle complex situations independently
- Adaptable and comfortable in dynamic environments
- Confident using digital tools and new systems

**Offer**:

- Paid initial training
- Employment contract with full benefits
- Health and dental insurance
- Accommodation and relocation support (if applicable)
- Annual trip home for international employees
- Opportunities for career progression in an international environment

**Tipo de oferta**: Período Integral, Integral/Full-time

Localização do trabalho: Presencial


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