Debt Collections Agent
1 semana atrás
**About Grover**:
Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste.
We are looking for a **Debt Collections Agent -**Dutch Market**to join our talented **Debt Collection** team in **Lisbon.**
**What you will contribute**:
- Plan a course of action to recover outstanding payments- Negotiate payoff deadlines or payment plans- Respond to customer queries- Investigate and resolve discrepancies- Update account status and database- Alert superiors of debtors unwilling or unable to pay when necessary
**What you bring**:
- First experience in Debt Collection- Customer service orientation- Basic understanding of accounting principles- Ability to multitask and work with targets and tight deadlines- Experience with MS Office and Salesforce
- Excellent communication and negotiation skills
- Fluent in Dutch (C1 min) and English (C1 min)
**❤️ What you will love about us**:
- Flexible working hours combined with a semi-remote work structure
- Mental health support with Nilohealth
- Physical health support with ClassPass
- Annual learning budget of 750€ per year
- Exclusive Grover Tech discount for your friends and family
**Looking forward to e-meeting you
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